Jack Smith Fuels Looking for Customer Service Representative at Tilbury, ON Full Time

Customer Service Representative (8-month contract)

MAIN PURPOSE

The Customer Service Representative will provide exceptional customer service and delivery coordination for customers, and drivers. Prepare invoices for customers and respond to customer and driver inquiries. This role is temporary full-time for 8 months with a possibility of extension. The role is based out of the Tilbury office.

MAIN DUTIES
The following is a summary of the main duties of this role:

• Respond to customer inquiries, in person or on the phone and investigate complaints regarding the establishment’s goods, services, and policies.
• Take customer orders for goods or services; promote goods or services; respond to inquiries and emergencies; investigate complaints and update accounts.
• Provide information about accounts; update accounts; initiate billing and process payments, receive payment for services, and reconcile month ends.
• Post payments accurately to customer accounts.
• Verify volumes/costs on all BOL’s for accuracy.
• Place calls to customers for overdue payments.
• Send out credit reference requests for any new customers applying for a credit account.
• Process banking accurately on a daily basis.
• Coordinate any required compliance paperwork, record keeping, and customer notification as needed.
• Assist the dispatch team with matters of schedules, routes, and changes.
• Provide backup support for colleagues when required.

EDUCATION AND EXPERIENCE REQUIREMENT

• Completion of secondary school is required.
• 2+ years of experience in a customer service/clerical role and accounts receivable and collections experience is required.
• Previous administration experience would be an asset.
• Previous dispatching experience is an asset.
• Proven ability to work with minimal supervision and exceed expectations.

Other Requirements:

• A high degree of proficiency in the use of Microsoft Office Suite.
• Exceptional communication and negotiation skills, both verbal and written and on the telephone.
• Accuracy and attention to detail.
• Ability to multi-task, and juggle competing deadlines and multiple priorities.

Job Type: Fixed term contract
Contract length: 8 months

Salary: $38,000.00-$42,000.00 per year

Benefits:

• On-site parking
• Paid time off

Schedule:

COVID-19 considerations:
masks, sanitizer, lysol wipes

Application question(s):

• Do you detain a high degree of proficiency in the use of Microsoft Office Suite?
• Do you have exceptional communication and negotiation skills, both verbal and written and on the telephone?

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)
• Accounts receivable: 2 years (required)