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IT Help Desk Technician
Responsibilities
- Triage and respond to IT help desk requests and route them to the appropriate personnel, as necessary
- Provide end-user support for desktop hardware and software requests
- Deploy computers for new hires
- Act as a backup when other IT staff are not available
- Provide support for account-management issues (i.e. password resets and permission issues)
- Utilize and add to the IT knowledgebase
- Adhere to company policies and best practices when performing work
- Provide excellent customer service to end users
Required Skills
- Knowledge of the following to provide intermediate-level technical support services:
- Microsoft Windows and Office
- Basic desktop, laptop, and printer hardware troubleshooting and maintenance (i.e. can replace a hard drive or RAM module)
- Basic printer
- Basic local area networking (LAN) experience
- Able to lift 50lbs
- Complete fluency in English
- Able to speak and write professionally
- A desire to learn more
Preferred Skills
- Familiarity with the following technologies:
- User management in Active Directory
- Office 365 ? SharePoint, Teams, OneDrive, and Exchange Online
- PowerShell
- Windows 10/11, Windows Server
Able to build a desktop computer from basic components and install an operating system
Application
- Email *
- Name *
- Phone *
- Salary Requirements
- Availability Date
- Are you willing to relocate?
Yes
No
- Do you have an active DoD Clearance?*
Yes
No
- How did you hear about us?
- Brief introduction & description
Looking to join our team? Visit our Employment Opportunities page to get more information.
