Jim Keay Ford Lincoln Looking for Service Dispatcher at Ottawa, ON Full Time

Job Purpose

The primary function of the Service Dispatch is to:

· review daily workload, taking into account any carry-over from previous days to be completed;

· prioritize work to be processed;

· identify ROs that require special handling such as rush, customer waiting, special problems and comeback;

· assign work to technicians, taking into account technicians’ skillsets;

· reassigns work as necessary;

· verify ‘promise time’ to ensure customer expectations are met:

o re-assign work to Quick Lane as required

o accept work from Quick Lane for dispatch to main shop when situations are reversed;

· maintain internal client relationships with a focus on customer expectations (i.e.; body shop and/or sales delivery deadlines)

· keep service manager informed of all problems and potential problems involving repairs, customers and equipment;

· record changes on repair orders in the approved fashion and update Dealer Management System;

· ensure all documentation/paperwork is completed in an accurate and timely manner.

The secondary function of the Service Dispatch is to:

· support, coach and mentor service advisors in the areas of customer service, work carry-overs, etc.;

· participate in Service Advisor and Technician meetings;

· builds productive working relationships and consult with others where necessary;

· exhibit an approachable style and foster open communication through active listening;

· promote cooperation and teamwork through actions;

· keeps up-to-date on all health and safety related training;

· be knowledgeable about new features, specials and updates;

· be up-to-date on technical and performance information for all vehicles serviced;

· attend all certification and training courses required by management.

Specific Skills

· Excellent interpersonal skills with an upbeat and engaging attitude.

· Great at multi-tasking

· Excellent verbal communication and writing skills.

· Problem solving and critical thinking skills.

· Good computer skills.

· Good problem-solvers

· Organized and pays attention to detail.

· Ability to negotiate win-win scenario’s for the customer.

· Results oriented and accountable.

· Ability to work independently or within a team.

· Adaptable to work evening and weekend shifts as scheduled.

Education & Experience

· Minimum Grade 12 High School Diploma.

· A fundamental understanding of automotive mechanical functions.

· Ability to read and comprehend instructions and information.

· PBS computer system an asset

· Excellent oral and written communication skills.

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• Vision care

Schedule: