In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the Customer Operations Specialist is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution to the request is satisfactory. The job holder will be a part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics. The job holder will lead key communications around order updates and shipment reports.
The job holder will play a key role in delivering great customer experiences by providing responsive confirmations which enables customers to plan for their key product deliveries.
Major Duties & Responsibilities
Required Education
Bachelor’s Degree preferred, combination of education and 3 years’ commensurate business experience required.
Required Skills & Experience
Preferred Skills, Experience & Education
Joerns Healthcare is an Equal Opportunity Employer, including Disability/Veterans
About Joerns:
Joerns Healthcare is a leading national manufacturer & distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions. We serve special patient handling needs across the post‐acute continuum of care, including long term acute care hospitals, skilled nursing facilities, rehabilitation facilities, assisted living facilities and hospice centers.
We continually strive to provide the most exceptional service, the most affordable products, and the most innovative patient care solutions to our customers. We are currently searching for skilled, self‐ motivated and dedicated professionals to add to our team. We offer hands on training, benefits, and an outstanding work environment.
Benefits
Joerns provides a competitive extended health group benefits and retirement savings plan
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