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John Bear Auto Group is looking for a customer-focused, driven Service Appointment Co-ordinator to join our team. In this role, you will be responsible for generating appointments for our service department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with customers over the phone.
About the Role:
- Contact customers to generate service appointments
- Manage and schedule appointments
- Provide exceptional customer service when dealing with customers
- Ensure customers understand their vehicles’ maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
- Perform outbound call campaigns as required
- Keep customer information updated in our systems (Dealermine)
- Continue to update job knowledge by participating in educational opportunities and reading manufacturers’ publications
- Maintain a thorough knowledge of vehicle maintenance schedules and requirements
- Stay up to date on dealer and dealership promotions
- Handle customer complaints immediately
- Other duties as assigned
What you bring:
You thrive in a fast-paced environment. You take pride in providing exceptional service to both external and internal customers and always while acting with integrity. You have the following qualifications:
- Excellent telephone communication skills
- Skilled at providing an exceptional customer experience
- Team oriented and adaptable
- Proven track record for setting and achieving performance goals
- Dealer related systems experience would be considered an asset (Dealermine, Reynolds and Reynolds)
- Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
- Detail oriented with excellent time management and organizational skills
What We Offer:
- A solid foundation of customers from over 40 years of business.
- A competitive compensation plan and health and dental insurance
- A leadership team that trains and mentors its staff to ensure success for new team members
- Opportunity for advancement
- No Sunday or holiday work, more time to enjoy your friends & family!
Job Type: Full-time
Salary: $36,000.00-$48,000.00 per year
(salary is comprised of hourly rate + bonus opportunities)
Job Type: Full-time
Salary: $36,000.00-$48,000.00 per year
Benefits:
- Dental care
- Extended health care
Schedule:
