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John The Plumber is hiring for a full-time, Monday-Friday, Office Admin in a Plumbing Company. We’re an Ottawa-based plumbing company with a fantastic reputation. The office is shared with an office manager. Management is friendly and job satisfaction within the company is high.
Benefits:
Competitive wage
Room to grow
Paid Vacation
Full-time, Permanent
Job Description:
The candidate will help with several functions in the backend of a service plumbing company.
Customer service, documentation, data entry, scheduling, complaint handling, quality control, and various other responsibilities will be a part of day-to-day life.
The ideal candidate must be versatile, adaptable, and good at multi-tasking. Friendliness, professionalism, optimism, and world-class customer service are necessities.
Duties include:
Converting quotes, contacting customers to schedule their plumbing work and booking plumbers
Using a CRM to help with scheduling and schedule changes
Contacting customers requesting work online to schedule appointments
Scheduling and assigning the city for water shutoffs
Some payment collections (most payments are accepted during the plumbing visit, however, some customers request they pay later)
Customer service and complaint handling
Various customer contact
Various data entry
Various plumber requests (finding available helpers, locating equipment, etc)
Monitoring plumbers for delays or issues
Qualifications:
Good English skills
Good writing skills
Good speaking skills
Outstanding customer service
Friendly and professional
Reliable and focused
Bilingual an asset, but not necessary
Works in office setting in Nepean
Hardworking
The goal at John The Plumber is to create a really positive work environment that people enjoy working for many years to come. Our employee satisfaction is great and our employee retention is very healthy. We’re growing, we’re busy, and we will have many opportunities in the years to come.
