Johnson & Johnson Looking for Operations Associate – Janssen BioAdvance® at Toronto, Ontario, Canada Full Time

Janssen-Ortho Inc. is recruiting for an Operations Associate Janssen BioAdvance® to be located in Toronto, Ontario.

Janssen BioAdvance® is a market leading Patient Support Program supporting the portfolio of JNJ Innovative Medicine products and delivering care to more than 70,000 patients. The Operations Associate is an integral member of the Patient Support Program, responsible for assisting with the program’s daily operations, vendor management, and ensuring that defined processes are efficiently implemented as designed. This role requires a proactive individual who is organized, collaborative, and adept at leading multiple tasks in a fast-paced environment. Qualified candidate will have a strong background in healthcare operations, a passion for patient care, and an innovative, customer centric approach to improve program effectiveness. The role will partner with Janssen BioAdvance® functions and vendors to compliantly deliver program services and understand and prioritize opportunities to strengthen existing program services across multiple therapeutic areas to optimize patient outcomes.

Key Responsibilities:

• Collaborate with multi-functional teams, vendors, and other partners to improve patient services and drive operational excellence.
• Manage a portfolio of vendor partnerships to achieve strategic goals, innovation, and operational priorities. Lead vendor management with metrics, contract negotiations, and continuous process improvements.
• Assist in the day-to-day operations including vendor communications, contract renewals, maintenance of program checklists and supplier issues.
• Address patient feedback and concerns promptly, ensuring patient satisfaction. Implement corrective action plans to solve problems efficiently and effectively.
• Proactively identify, prioritize, and lead customer centric process improvement projects to improve program efficiency and service quality with strong partner engagement.
• Lead data analytics to support strategic business reviews, contract negotiations, opportunities for process improvements and ad hoc requests.
• Ensure compliance with healthcare regulations and patient privacy laws.

Qualifications:

Education:

• Bachelor’s Degree or equivalent required
• MBA (Master of Business Administration) or PMP (Project Management Professional) is preferred.

Experience and Skills:

• Minimum 3 years experience in healthcare operations, preferably in healthcare or pharmaceutical industry.
• Proven expertise in evidence-based problem solving and critical thinking, driving process improvements through partner engagement and organisational change.
• Demonstrated expertise in delivering customer-centric solutions in fast-paced, collaborative environments. Expertise in innovating and implementing process enhancements.
• Demonstrated experience in process excellence and project management.
• Proven ability to build deep vendor relationships to deliver against critical initiatives.
• Effective communication, presentation, interpersonal, and negotiation skills.
• Advanced expertise in effectively managing complex large data sets with robust analytical skills Experience running operational projects from conception to implementation, including partner engagement, timelines, results.
• Thorough understanding of healthcare regulations, and patient privacy laws.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.