Log In
Sign Up
Johnson & Johnson MedTech Companies is recruiting for a Team Lead Customer Logistics MedTech (12 month contract) , located in Markham, Ontario. This role offers a hybrid from office and home working opportunity, with the primarily location based in Markham, Ontario.
Johnson & Johnson Inc. is one of the most trusted brands in the world and the undisputed leader in the healthcare industry. With operations in over 60 countries and a breadth of products spanning across Pharmaceuticals, Medical Devices and Consumer Health Products. Johnson & Johnson Inc. is the company best positioned to bring holistic healthcare solutions to patients and healthcare professionals alike.
Johnson & Johnson MedTech (JJMT) produces a broad range of creative products and solutions used primarily by health care professionals in the fields of orthopedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive medical technology business in the world, JJMT is the best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
The Team Lead, Customer Logistics is responsible for handling the customer and business interactions for a number of MedTech business units; for people leadership and talent development; and for ensuring the delivery of a premiere customer experience. Through the development of team priorities that align with organizational strategy, and customer requirements, you will drive accountability and responsibility for the achievement of strong results and performance.
You will be responsible for the development and growth of partnerships with key commercial and internal partners as well as customers. The Team Lead is also responsible for recruiting, training, and developing team members. Other primary responsibilities include the monitoring and reporting of critical metrics, driving process efficiencies, and identifying and implementing cost improvement projects and programs.
Major Responsibilities:
Daily Operations
Establish goals and priorities for their team in line with service level targets and business strategies
Achieve business results against key performance indicators and other strategic objectives
Develop and maintain a resourcing strategy to support daily operations and a positive customer experience
Lead all transactional processes and communications in compliance with business policies, Standard Operating Procedures and local regulations
Identify, monitor, and resolve customer complaints and concerns
People Leadership & Development
Build and drive goals and objectives for the team and individual team members
Hold scheduled performance and development discussions with team members in alignment with the 5 Conversations model
Provide mentoring, feedback and developmental assignments to team members
Process & Projects
Provide subject matter expertise on cross-functional projects across the business and supply chain
Identify, assess, and communicate process improvement opportunities to the Deliver leadership team
Lead projects and initiatives that will elevate the customer experience, generate cost savings and improve efficiencies
Lead the change management process with the team and customers as projects and process improvements implement
Metrics & Reporting
Monitor and report key performance metrics and results; build and implement action plans to address performance gaps
Identify and implement reporting to track and measure progress against team goals
Qualifications
Required knowledge and experience:
A minimum of 5 years of experience in Supply Chain, Logistics and / or Customer Service
A Bachelor’s Degree, or equivalent professional experience
Proficiency with Microsoft Office applications
Strong analytical skills and an ability to utilize data to drive recommendation and decisions
Experience in developing and delivering presentations and communications to key partners, customers and senior management
Proven ability to build strong relationships with business partners and customers and to influence effectively
Preferred requirements:
Prior experience leading people
Experience, training, or certification in Six Sigma, Process Excellence or Lean tools
Experience with SAP
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of full COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is crucial to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.
Primary Location
Canada-Ontario-Markham-200 Whitehall Drive
Organization
Johnson & Johnson Inc. (7695)
Job Function
Operations
Requisition ID
2206038244W
