We are looking for Casual/On call Independent Contractors to start immediately. In this role, you’ll be interacting with our clients and users often at various locations across Grand Prairie, AB.
While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation.
You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more.
This position will require the candidate to carry a mobile phone and perform on-call duties as required. Some overtime may be required in this position. Reliable access to personal transportation is a requirement.
At some locations, travel will be required (up to 30-40% in various regions)
What You’ll Do
– Responsible for the overall administration of the desktop, laptop, and peripherals at specific location.
– Install, configure, and diagnose client workstations and equipment.
– Conduct on-site problem determination and analysis.
– Provide advice and technical guidance to end users and technical resources as the situation warrants.
– Go on site to support customers or projects that can’t be performed remotely as well as routine maintenance.
– Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
– Document in detail the activities carried out as well as the technical information collected.
– Maintenance of the internal network cabling and cross-connects. Executing changes as required.
– Maintenance of network printer devices.
– Assist with account management activities.
– Responsible for the use of the site ticketing system to record all problems, incidents and changes. Ensuring accurate resolution notes for each ticket.
– Identify and escalate production critical issues to the appropriate groups.
– Perform data backup and recovery at a user level, as required.
– Comply with internal controls and policies as applicable.
– Responsible for on-call/as-needed support for remote locations.
– This position requires some overtime/on-call hours and carrying a mobile phone.
Who You Are
– 3-5 years’ experience in a technical support role.
– Relevant Degree/Diploma or equivalent.
– Proven problem solving and analytical skills.
– Excellent attention to detail.
– Ability to document processes and accept feedback.
– Strong ability to work within a team environment.
– Excellent communicator and personable.
– Valid Driver’s License and access to a vehicle an asset.
– Some knowledge of database technologies and asset.
– Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
– Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment.
– Strong knowledge of all Endpoint OS – Windows Operating Systems, MacOS, iOS.
– Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite.
– Office 365 environments, Adobe Acrobat, Adobe Creative Suite, etc.).
– Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.
Assets
– Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTia A+, Network+.
– Basic working knowledge of Linux and Unix.
– Past experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
– Hands-on Experience with print publishing software.
– Experience in time-critical manufacturing/production environments.
Job Type: Contract