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Canada NAP Boarding Implementation Team (BIT) members support the Canadian business by managing the on-boarding of new merchant relationships and facilitating the addition of new locations and/or change of ownerships for existing Managed relationships. As a NAP BIT Implementation Analyst you will work directly with high profile clients and various partners to facilitate a seamless onboarding for each client. Members of this team are not only focused on clients but detail-obsessed and enjoy seeing a task through from request to completion.
Responsibilities include:
Responsible for the accurate completion of sales packets and customized client information packets
Provide implementation management and boarding/enrollment support
Communicates with internal and external stakeholders of status and progress of implementation, and other JPMC LOBs
Researches implementation challenges that impact the on-boarding of clients
Remains knowledgeable of company’s products to facilitate implementation
Maintains electronic sales records, pipelines and other administrative duties as required
Ability to multi-task and keep a strong attention to detail
A Successful Candidate Must Have:
2-3 years of work experience in a client-facing position.
Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience.
Strong communication skills – Demonstrated ability to communicate with all levels of internal and external leaders (written, verbal and in person)
Excellent customer service skills and experience helping merchants with escalated service issues
Expertise with all internal CPS/CRM systems and technology such as PeopleSoft, Salesforce/Client Central and DocuSign.
Ability to multi-task and manage multiple merchant on-boarding requests while maintaining a strong attention to detail.
Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
