Kal Tire Looking for Front Counter Sales at Courtenay, BC Full Time

We are hiring Full Time Front Counter Sales Representatives that can provide excellent customer service as front counter salespeople.

You will demonstrate strong communication skills who can make customers feel welcome in our store will stand out. Your positive attitude for willingness to get cross-trained, and desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately you will ensure that all our customers leave our store satisfied and you will contribute to the store’s profitability.

Required Skills & Abilities

Outstanding customer service skills with a genuine desire to deliver excellent customer service experiences, every time.

Proven ability in an inside sale and/or counter sales environment; can provide product knowledge information to customers in a confident and friendly manner.

Ability to provide detailed pricing terms and prepare and present customer quotations.

Efficient and detail orientated data entry skills are required to enter appointments and orders into POS/internal systems.

Able to give consistent and effective customer feedback to the store management team on an ongoing basis.

Capable of building trusting relationships with the retail and commercial customers

Familiarity with consumer behavior principles

Ability to work in a standing position for extended periods

Being good at effective problem solving, planning, and organizing

Qualifications and Special Requirements

Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes

Answer incoming calls while handling customers inquiries, concerns, or questions

Minimum of 1+ year experience in customer service, counter or inside sales role.

Gain knowledge with products and stay up to date with new products, services, and tire/rim inventory

Demonstrate understanding of the automotive or related industry, and aptitude for learning product knowledge.

Resolve customers complaints or issues with speed and professionalism

Manage database records and keep all customer accounts up to date with keywords/notes

Provide accurate information (product features, pricing and after-sales services)

High-school diploma or, GED equivalent

A Valid driver’s license

Strong personal commitment to health and safety

Kal Tire offers

Competitive wage, benefits, and RRSP matching program

An accelerated training program will be provided

Working with a Well-Established Company – Kal Tire has been in business since 1953 and currently has over 250 store locations across Canada. Continued expansion plans lead to career advancement opportunities

Incentive Program – Additional income may be obtained through our Incentive Program which recognizes performance output

Technology – We grant everyone accesses to the newest tools and technology in manufacturing equipment, allowing all of our team members to gain the newest skills in today’s market

We offer a culture that fosters inclusion and respect. We are committed to providing equal opportunities to all applicants