Our well-established client in Thornhill has partnered with Kelly Services to recruit for a Bilingual Customer Service Representative to join their team on a 3 month contract. If you are looking to work for a company that will exceed your expectations and values employee relationships, please consider the following position details. This is a great opportunity gain valuable experience while working for a dynamic organization.
The Bilingual Customer Service Representative will be responsible for acting as a liaison with internal teams. This position requires strong leadership, critical thinking, and excellent problem-solving skills. You are known for your customer service skills. In addition, this candidate must be ability to work in a fast paced and high-pressure environment.
Responsibilities include but are not limited to:
Responsible for providing high quality service to key customers, while helping them to adopt to a new standard ways of ordering company products.
Coordinate with partners to ensure accurate account creation and maintenance of customer data
Answer inquiries from customers regarding their orders (e.g. Status, delivery date, etc.)
Coordinate with customer and internal team(s) for order changes, cancellation, order splitting, invoice payment processing and manage order returns
Assist with account collection (calls, emails and/or letters), resolve credit block issues, including conducting communication to our customers
Assist with resolving customer complaints
Assist Dispute Management Role investigating claims and chargebacks
Investigate and bring resolution for shortages, overages and damages
Review Carrier exception reports and inform sales rep and customer if any action is needed
Prepare product or service reports by collecting and analyzing customer information
Prepares Ad Hoc reports as required
The ideal candidate will have:
Bilingual in English/French is required
5+ years relevant experience
Demonstrate knowledge of inventory management procedures and general warehousing terminology and practices
Strong investigative, data interpretation/manipulation
Ability to work in a team environment, but also able to work independently with minimum supervision
Ability to interact effectively with internal staff and external customers and possess exceptional interpersonal communication skills
Above average organization, excellent follow up, and project management skills
Excellent multi-tasking skills and ability to establish priorities
Advanced Excel Skills
What’s In It For You!
Weekly pay cheque
Paid vacation pay and statutory holidays
Hundreds of free training courses through our Kelly Learning Center that you can access from home 24/7
Competitive Wage
Temp to perm opportunity
Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center (https://www.mykelly.com/covid-19-resource-center) for the latest information, policies, and frequently asked questions.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Job Description: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island...
Apply For This JobSenior Analyst, Procurement Intake Requisition ID: 192841 Join a purpose driven winning team, committed to results, in an inclusive and...
Apply For This JobCustomer Experience Associate, Part-Time – Vermilion, AB (30 Hours/Week) Requisition ID: 201901 Join a purpose driven winning team, committed to...
Apply For This JobOxford Learning Blainville est à la recherche d’un(e) Coordinateur(trice) de l’éducation enthousiaste et passionné(e). Nos programmes offrent du support individualisé...
Apply For This JobDo you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? ...
Apply For This JobAbout Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the...
Apply For This Job