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Représentant du service à la clientèle
Les Services Kelly se sont associés à une firme de service à la clientèle afin de recruter un agent à temps plein. Si vous avez de l’expérience en centre d’appel, au service à la clientèle ou en collections et vous cherchez une nouvelle opportunité, ce poste peut être pour vous.
Les responsabilités du poste :
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Appeler des clients à partir d’une liste pré établie
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Communiquer par téléphone avec des clients qui sont en retard sur leurs paiements et les conseiller afin qu’ils puissent maintenir une bonne cote de crédit
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Effectuer la saisie de données
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Mettre les dossiers des clients à jour
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Modifier à la demande des clients leur informations sur leurs comptes tel que leur adresse, numéro de téléphone, adresse courriel…
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D’autres taches administratives
Points saillants du poste:
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Poste à temps plein à 40 heures du lundi au vendredi
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Horaire flexible
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Taux horaire entre $17.00 et $19.00 par heure
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Structure de bonus lucratif attribué mensuellement – (commission)
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Environment de travail positive
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Opportunité de croissance et d’avancement dans l’entreprise
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Development professionnel continu
Veuillez noter que seulement les candidatures dans la province de Quebec seront retenues.
Compétences requises:
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Compétences de communication extraordinaires
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Bilingue (français et anglais)
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Connaissances en informatique; logiciel Microsoft Office (Word, Outlook, Excel de base)
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Confiant(e) et motive(e)
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Attitude positive / esprit d’équipe
Expérience requise:
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Expérience en service à la clientèle
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Expérience en centre d’appel (souhaité)
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Expérience en recouvrement de comptes (souhaité)
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Permis de recouvrement, si vous ne disposez pas un permis, l’entreprise vous payera la formation une fois engagé pour le poste
Pourquoi Kelly® ?
Il y a beaucoup d’emplois dans l’industrie légère. Nos experts en dotation en personnel industriel se concentrent sur les opportunités avec des salaires compétitifs, des environnements de travail sûrs et des cultures qui reconnaissent votre valeur. Que vous recherchiez des horaires flexibles, des pauses payées, des primes ou une culture de travail progressive, nous nous engageons à trouver les meilleures opportunités pour vous.
À propos de Kelly®
Chez Kelly, nous réfléchissons toujours à la suite et conseillons aux chercheurs d’emploi de nouvelles façons de travailler pour atteindre leur plein potentiel. En fait, nous sommes l’un des principaux défenseurs des styles de travail temporaires/non traditionnels, car nous pensons qu’ils offrent une flexibilité et d’énormes opportunités de croissance qui permettent une meilleure façon de travailler et de vivre (de plus, avons-nous mentionné que nous offrons une tonne d’avantages ?) . Connecter des personnes formidables à de grandes entreprises est ce que nous faisons le mieux, et nos opportunités d’emploi couvrent une grande variété de styles de travail, de niveaux de compétence et d’industries à travers le monde.
Kelly est un employeur garantissant l’égalité des chances engagé à employer une main-d’œuvre diversifiée et à fournir des aménagements aux personnes handicapées à toutes les étapes du processus d’embauche, comme l’exige sa politique d’adaptation de l’emploi. Kelly travaillera avec les candidats pour répondre aux besoins d’hébergement qui sont communiqués à Kelly à l’avance.
Une description en anglais suivra …
Customer Service Representative
Kelly Services has partnered with a customer service firm who is looking to hire full time permanent agents. If you have call center experience or in person customer service experience and are interested in learning about collections and account recovery, this role may be for you.
Job responsibilities include but are not limited to:
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Calling customers from a pre established list
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Communicating with clients over the phone when they are late on a payment to ensure that their missed payment not to negatively affect their credit
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Calling clients for early-stage collections (1 missed payment recovery)
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Assisting clients with changing account information such as phone number, address, or email address
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Data entry
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Updating client accounts to assure that the information on file is the most relevant and accurate
Position Highlights:
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Full time (40 hours) Monday-Friday Work schedule
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Base hourly rate of 17.00-19.00/hour
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Lucrative bonus commission structure awarded monthly based on recoveries
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Uniquely positive work environment
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Opportunity for growth and advancement
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Ongoing professional development
Please note that only applications located in the province of Quebec will be retained for the position
Skills Required:
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Extraordinary communication skills
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Bilingual (French and English)
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Computer literacy
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Positive attitude / team player
Experience:
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Call center experience (asset)
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At least 1 year in a customer service role
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Experience in collections or account recovery (asset)
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Collection licence—if you do not have a licence, the company will pay for you to get your licence.
Why Kelly®?
There are a lot of light industrial jobs out there. Our industrial staffing experts are laser-focused on opportunities with competitive pay, safe work environments and cultures that recognize your value. Whether you’re looking for flexible shifts, paid breaks, bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center (https://www.mykelly.com/covid-19-resource-center) for the latest information, policies, and frequently asked questions.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
