Job Overview
OPERATIONS MANAGER, VAN HOUTTE COFFEE SERVICES
As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.
Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.
With 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day.
We are a dynamic, ever changing and fast paced environment and are proud to be part of Canada’s top 100 employers and Canada’s Top 100 Employers for young professionals.
We are looking for a roll-up your sleeves person to join our team and build a career as Operations Manager in Edmonton.
What You’ll Do
Oversee and manage delivery, warehouse, technical services and associated teams in a fast paced environment
Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, and one on one communication
Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy
Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development
Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies
Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy
Requirements
Who You Are
An experienced operations (3+) and people manager with a minimum of 5 direct reports. A management focus on the operational side of the business with a technical service component (installs, removals, exchanges, and service of equipment) would be preferred and is considered an asset.
A change agent who can implement corporate best practices and policies, lead change, and engage and support others in the change process. Lean Six Sigma training is an asset.
A “coach” focused on leading and building high-performance teams
A strong communicator that can develop and maintain strong professional relationships (internal and external stakeholders), especially within a corporate structure
Committed to valuing health and safety by championing occupational health and safety standards and policies.
A proven track record of increasing responsibility over the course of your career
Level-headed and calm under pressure – your organization and time management skills allow you to be agile, and manage competing priorities with ease
Have a customer first mindset, and are willing to roll-up your sleeves and get things done when necessary
The selected candidate will be part of a dynamic and passionate team within a fast-growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, vacation time and summer schedules, we also offer tuition reimbursement and much more!
Company Overview
Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice (https://careers.keurigdrpepper.com/) , providing a culture and opportunities that empower our team of 28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
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