About KEV
KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV’s easy- to-use web-based software automates the collection, disbursement, and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees and increasing the time teachers can spend on education. The company is based in Toronto, with offices in the US. KEV is a portfolio company of Serent Capital, a leading middle market private equity firm focused on high growth technology businesses.
Why Join KEV?
Work in an industry that benefits children, parents and schools
Do meaningful and purpose-driven work, and make a real impact
Join a quickly growing organization with real opportunity for learning and growth
Passionate and accessible leadership team that cares about people, personally and professionally
Flexible work environment
About the Role:
KEV Group has experienced rapid growth with an increasing volume of new customers keen to implement the SchoolCash Online and Accounting products. The Professional Services group is the first group to interface with customers following the Sales handover and it is critical that these customer initiatives are onboarded and implemented in a timely manner. As a Customer Onboarding Manager you will have the exciting opportunity to work on the delivery of services related to customer implementations of KEV Group software. The ideal candidate will have solid project management experience, stellar communication skills, will always strive for continuous improvement, will challenge the status quo and have a desire to work with software and end users.
What You’ll Do:
Being a highly skilled communicator who is focused on successful customer outcomes, the Customer Onboarding Manager will lead implementations, drive timelines, and obtain high customer satisfaction by performing the following (and not exclusive) list of activities on a day-to-day basis:
Provide impactful training to customers both at a district and school user level
Build strong relationships with key customer stakeholders and influence them on the adoption of implementation and software usage best practices
Drive the day-to-day project activities through the application of sound project management principles and methodologies
Provide project management services to each implementation in terms of reviewing project scope, specifying deliverables, estimating and controlling project duration and effort
Collaborate with other Professional Services team members and other teams on the delivery of services related to software implementations
Liaise with Customer Success Managers to facilitate smooth transitions of customer as they progress through the journey from Implementation to Support
What You’ll Need:
Required Experience:
Experience onboarding and training customers in the SaaS space, ideally in the K-12 segment
Awareness of finance, bookkeeping and accounting practices
3+ years of project management experience in the delivery of SaaS professional services
Proven oral and written communication, presentation and interpersonal skills, with a track record of exemplary customer outcomes
Meets deadlines and adheres to project management and Customer Success best practices
Negotiation with all levels of an organization both internally and externally
Required Skills:
Ability to multitask & deal with requests from multiple customers and departments within Kev Group
Ability to communicate within technical and non-technical audiences, ability to interface with a broad range of contacts from technical staff, business partners, customers, and senior management
Customer service skills with exceptional interpersonal communication and ability to influence
Detail-oriented with excellent analytical and problem-solving skills
Quick learner, adaptable, ability to “wear different hats” and adapt to changing customer expectations
Thrives in a diverse, fast-paced, entrepreneurial environment
Energetic, well mannered, enthusiastic, and highly positive attitude
Very well organized with the ability to handle multiple concurrent activities
Calm under stressful situations
We Offer:
Competitive salary
Hybrid work environment
Comprehensive health and dental benefits
Professional development opportunities
Continuing Education
Casual Office
Snack packed kitchen
Great colleagues and collaboration
It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.
KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
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