Type: Full-Time
Job Summary
Job Description
Position Overview
A successful Desjardins Agent is seeking a qualified professional to join a winning team for the role of Insurance Customer Service Representative – Desjardins Agent Team Member. Ideally, you are an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Main responsibilities
Establishes personalized telephone contact with the client. Creates a climate of trust conducive to the sale of a home or auto insurance policy. Educates and advises our clients on our products, while adhering to the company’s underwriting policies.
Coordinate office activities and operations to secure efficiency and compliance to company policies including updates to client records and databases with personnel, financial and other data
Provide prompt, accurate, and friendly customer service. Service can include responding to and advising clients regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
Work in a fast-paced and high-volume environment with multi tasking skills and attention to detail
Cross sell company products to clients and make recommendations
Establish customer relationships and follow up with customers, as needed.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
Requirements
OTL General License OR RIBO – Must complete before hiring.
English and one of Urdu/Hindi Speaking Preferred
Proficient in Microsoft Office: Word, Excel and Outlook
Sales experience preferred but not required
Excellent communication, written, verbal and listening skills
Self-motivated, goal oriented and enthusiastic
Willingness to learn, hold the right attitude, and work as a team player
Ability to successfully complete LLQP license/exam (life insurance)
As an Agent Team Member, you will receive…
Salary plus bonus and benefits
Paid time off (Vacation and personal/sick days)
Valuable Experience
Cover letter required with application.
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.
These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.
Important Note: Apply only if you have valid work authorization in Canada. The Client will not provide any visa sponsorship....
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