JOB DESCRIPTION:
Customer Service Team Leader (TL)
Main Purpose of Job:
The Team Leader (TL) works in support of the playground’s store management team in leading a team of Customer Service Team Members (TM) to facilitate the completion of all playground level tasks. The TL is responsible in communicating company goals, safety practices, monthly promotions to the team and motivates team members. The TL provides help to management including supporting training, and keeping management updated on team performance; as well as communicating concerns and policies among management and team members. In addition, a TL performs a variety of tasks related to different areas of the playground including customer safety and security, service and maintenance. The TL ensures an exceptional customer experience and help maintain a high customer retention level that supports corporate vision to be “the best indoor playground in Mississauga”.
Reports to: Store Manager
Direct Reports: Customer Service Team Member (TM)
Duties and Responsibilities include but are not limited to:
Qualifications:
Working Conditions:
Physical Requirements:
Strength Guidelines Occasionally lift weights up to 20 lbs
Motion Parameters
shift: standing, walking, handling, reaching horizontally, grasping firmly and pushing strollers
Vision and Hearing Requirements
Psychological Demands
THE ABOVE IS NOT AN EXHAUSTIVE LIST OF DUTIES AND YOU WILL BE EXPECTED TO PERFORM DIFFERENT TASKS AS NECESSITATED BY YOUR CHANGING ROLE WITHIN THE ORGANIZATION AND THE OVERALL BUSINESS OBJECTIVES OF THE ORGANIZATION.
Job Type: Full-time
Salary: $17.00 per hour
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Application deadline: 2022-10-17
Expected start date: 2022-11-01
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