Kiewit Corporation Looking for Onboarding/Employee Services Supervisor at Oakville, ON Full Time

Position Overview

Are you looking for a career with purpose? Your search ends today. As an Onboarding/Employee Services Supervisor, you will be a part of a growing and evolving global HR Service Center that advises, provides optimal customer solution support, and resolves inquiries from Kiewit’s employees, candidates, and operations across the organization. You will play an instrumental role in the continual growth and transformation of the employee shared services operating model and create best practices as we continue to transform and grow. In this role, you will be focused on Employee support for our entire employee population, including Onboarding, Offboarding, and general “Ask HR” type of support services.

If you thrive in a fast-paced environment where you can utilize data, drive decisions while influencing stakeholders and are passionate about employee experience then please read on and apply!

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada, and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people, and we offer them diverse career opportunities, strong leadership, and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.

District Overview

HR Operations is an integral partner and service provider at Kiewit. In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization.

Location

This position can be based out of our Oakville or Laval location. This is not a remote position but we offer Hybrid work schedules. This is a shared service center in a professional office setting.

Responsibilities

• Provide advice and support to managers and individual contributors to address HR related questions and manage situations that result in the best possible outcomes for the company, teams, and people.
• Directly manage, coach, and develop a team of HR Advisors located in Canada, US, and Mexico that are responsible for onboarding, offboarding, and providing HR operational support to staff.
• Work proactively with stakeholders across a global team to ensure an integrated approach to HR service delivery and ensure optimal performance and consistency that promotes a culture of excellent service and employee experience.
• Leveraging data and reports, you will identify trends to influence the business to embrace change positively and what drives employee experience.
• Support Process Improvement: Develop and evolve processes and procedures and maintain/update existing procedures. Contribute to evaluating, developing, and enhancing company policies as necessary. Continue to make things better!
• Develop, implement, and audit HR administrative policies and procedures which minimize company risk and meet all audit and compliance standards.
• Establish and implement customer service standards for functional area; resolve operational customer service issues, making decisions that include multiple perspectives and solve underlying problems.
• Develop professional and polished communications for use with our clients and stakeholders with an eye for developing and maintaining our brand.

Qualifications

• Bachelor’s degree in Business Administration, human resources management, or related field required.
• 5+ years of related service center experience required in human resources, customer service, or solution center delivery required. (Candidates with strong background in Supervising talent in Onboarding Services, Employee Services or Recruiting/Talent Acquisition, working in high volume, fast paced environments a great fit!)
• Experience directly supervising/leading a diverse team of employees, with multiple locations across different locales, cultures, or countries. Experience delivering consistent and timely training, guidance, and feedback to encourage and promote success and growth for employees, through regular development conversations as well as identification of development opportunities for a team.
• Experience with ServiceNow or similar platform preferred
• Demonstrated experience in process improvement, exhibiting strong operational rigor
• Ability to build strong cross-functional partnerships with other Centers of Excellence and operational partners
• Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then doing it.
• Experience using data to drive decisions highly desired
• Excellent relationship/team building skills with proven ability to examine procedures, design new strategies, develop sound protocols
• Demonstrated project management and continuous improvement skills.
• Must be agile, adaptable to change, and able to multitask in a fast-paced, high growth environment.
• Professionalism and ability to maintain confidentiality
• Ability to flourish and navigate in a rapidly changing organization and operate comfortably with ambiguity and complexity

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