Killarney Mountain Lodge Looking for Waiter/Waitress at Killarney, ON Full Time

****Must be legally entitled to work and currentkly reside in Canada****

The Role

Reporting to the Food & Beverage Manager, the Server will play a key role in enhancing the overall guest experience by providing exceptional service in our dining outlets.

You will join an outstanding team that is passionate and committed. You are comfortable operating in a busy and customer facing environment where you will impact the continued success of the business. Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident, and approachable. You possess a unique blend of strong customer service skills, creativity, exceptional relationship building skills and a genuine passion for exceeding guest expectations.

Key Responsibilities

• Greets guests, seats them, and presents them with the menu in absence of host

• Informs guests about the special items for the day and menu changes if any

• Take food and drink orders from customers accurately and with a positive attitude

• Write patrons’ food orders on order slips and enter orders into computers for transmittal to kitchen staff

• Coordinate with the bus person, kitchen staff, and bar staff to ensure smooth operation and guest satisfaction

• Engage with customers in a friendly manner

• Knowledge of the menu, with the ability to make suggestions and upsell

• Ensure tables are enjoying their meals and take action to correct any problems

• Prepare accurate guest bills, collect payments from tables, and post accurately in POS system

• Help food preparation staff when necessary

• Assist in set up and take down of dining outlets, weddings, and corporate events

• Assist in service of dining outlets, weddings, and corporate events

• Ensure guests do not become over intoxicated and inform Manager of guest issues as required

• All other duties as assigned

Key Goals

• Provide outstanding customer service in an efficient and professional manner

• Suggest items for upselling to increase average cheque

• Maintain a clean and organized working environment

• Be supportive of your team

• Work in sync with the Kitchen and Front Desk staff

Requirements

• Smart Serve certification required (not required for breakfast servers)

• Must be able to understand, speak, read and write English at a high school level.

• Knowledge of hotel property, facilities, history and region

• Experience providing excellent customer service in a fast-paced environment.

• A positive attitude and ability work well under pressure with bussers, cooks and other staff.

• Able to perform high-quality work while unsupervised.

• Able to handle money accurately and operate a point-of-sale system

• High school diploma I preferred

• Ability to work in a fast-paced work environment and deliver orders in a timely manner

Job Type: Full-time

Salary: $15.50-$15.75 per hour

Benefits:

• Discounted or free food

Supplemental pay types:

• Overtime pay
• Tips

Ability to commute/relocate:

• Killarney, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you live in and are you legally entitles to work in Canada?

Experience:

• serving: 1 year (required)

Licence/Certification:

• Smart Serve (required)

Work Location: On the road