Benefits and Perks at KIXEYE
Compensation: We offer a competitive compensation structure
Health, Dental & Vision Insurance: Good health is essential to your well being. Always look and feel your best at KIXEYE.
Life & Disability Insurance: If you are ever knocked off your feet, you can rest assured that we’ll have your back.
PTO / Holidays: You work hard, balance makes for better work. It’s your time off, use it however you want.
Continuous Improvement: An annual budget to inspire you to pursue learning.
Work-Life Balance: Flexible working times and places, such as working remotely.
Dog-Friendly: We love our 4-legged friends — dogs bring joy and excitement to everyday life at the office!
Cell Phone Plans: All staff have options between different cell phone plans that support them best
Beautiful headquarters in the heart of Victoria: Situated in the BC’s capital city with stunning downtown harbor views
Remote work: All staff have the option of working remotely and we offer a WFH stipend to help you get set up at home.
Company Events: We love engaging our staff in employee team building activities!
Are you a gamer looking to break into the industry, or, maybe an old pro who just loves helping players? As a Player Support Manager at KIXEYE, you’ll be on the front lines, helping our players with everything from billing issues, to reporting bugs, to feedback. You’ll be the voice of our players to the company as you work closely with the product and development teams to make them aware of what issues are important to our customers. As a gamer yourself, you’ll recognize that our games are not for the casual gamer. In this role you’ll have the opportunity to help improve these hardcore games while learning what makes a great game company tick.
What you get to do every day:
Provide exceptional support for our customers to help them resolve their issues via our support ticketing system
Work with our QA teams to track player-reported bugs and get them fixed
Act as a liaison between our customers and product management
Report critical issues to the game team, advocating on behalf of our players for improvements and fixes. Quantify issues and customer impacts to better prioritize player requests.
Help design new policies and systems to drive efficiency and scalability in support
Evaluate the ticket volumes and drivers and make smart decisions about how to answer player support requests within SLA
Determine tool needs in order to best support new features and resolve issues.
What you bring to the role:
Excellent written communication skills, able to deliver information to our players in an empathetic and concise manner
General technical proficiency (Windows, Mac O/S, Google Workspace, and “The Internet”)
A passion to help fellow gamers
Weekend availability
Strong reading comprehension, and especially the ability to understand “Internet-ese”
Ambition, drive, and the desire to learn
Bonuses:
Deep understanding of MOBA, MMORTS, and PVP games
Past or current gaming guild/clan leadership
Experience with Atlassian products (JIRA/Confluence)
Location: Canada, remote work or office in Victoria BC
Reports to: Head of CS
KIXEYE is committed to inclusive hiring practices! All are welcome; diverse candidates, women, and LGBTQ+ persons are strongly encouraged to apply.
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