We are looking for a Service Desk Analyst to join our dynamic and highly collaborative team. As a Service Desk Analyst, you will be responsible for providing front-line support over the phone for hardware and software related issues or remote assistance, performing root cause analysis for end user and server-related problems, monitoring client IT systems to ensure maximum efficiency and minimizing downtime, creating and updating technical documentation, and escalating technical support issues internally and externally with manufacturers and vendors.
As a Service Desk Analyst, you will have the opportunity to work remotely and take pride in the quality of your work while sharing our commitment to honesty, integrity, and personal accountability. You must have strong verbal and written communication skills and the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts. A sense of urgency for task completion and for amazing client experience are essential.
Key Responsibilities:
Key Requirements:
Education Requirements:
Benefits:
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
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