KPMG-Canada Looking for Bilingual HR Operations Coordinator (12-Month Contract) at Toronto, ON Full Time

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

The Opportunity

The KPMG HR Delivery Centre (HRDC) provides a streamlined delivery of standardized transactional, operational and consultative services using a scalable shared service model, to deliver process and time efficiencies while ensuring compliance.

Reporting to the Manager, HR & Recruiting Operations and as a member of the HR Delivery Centre, the Bilingual HR Operations Coordinator provides HR generalist support to all KPMG employees, Partners and retirees. The Bilingual HR Operations Coordinator also provides direct support to internal business units for internal movements and operational support within HR.

The successful candidate for this role must be flexible to work on a rotational shift basis from 8:00 a.m. to 8:00 p.m. EST.

What you will do

The successful candidate will:

• Provide first level support for all KPMG employees, Partners and retirees with questions concerning National HR Policies and Program (e.g. vacation, flexible work, overtime, leaves of absence, retiree benefits)
• Become a subject matter expert in order to deliver efficient support surrounding National HR policies and programs
• Be accountable for the delivery of excellent client-focused service by engaging in active listening and projecting the highest level of professionalism in every interaction
• Act as junior case manager, supporting employees through sabbatical and parental leaves, as well as managing the voluntary departure process
• Providing regular and effective communication to the various stakeholders and ensure issues and obstacles are escalated appropriately
• Liaise with KPMG Law, our immigration counsel, in support of employees and partners travelling internationally on business
• Effectively use our case management system (ServiceNow) to manage questions and cases and track related communications
• Actively participate in team meetings and provide support to peers to ensure consistency in the provision of support to internal clients
• Engage in project work as required

What you bring to the role

A successful candidate will possess the following skills and behaviours:

• Bachelor’s degree in HR or related field
• Excellent written and verbal communication skills in both French and English
• Ability to work overtime when required
• A business support professional with a minimum of 2 years previous relevant experience in a client service focused environment
• Demonstrated ability to learn detailed business processes
• Perform well under pressure and demonstrate adaptability in managing unexpected situations
• Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment
• Ability to meet tight deadlines in a high volume environment, (i.e. 20-50 new cases daily on top of ongoing open cases), while while still maintaining a high level of attention to detail and accuracy
• Strong organizational skills and an ability to prioritize work based on requirements of multiple stakeholders
• Proven ability to deal with sensitive materials with a high degree of tact and discretion
• Knowledge of basic HR processes and recruitment processes or experience an asset
• Computer proficiency with MS Outlook, Word and Excel, and a strong aptitude and comfort with ATS and other tools/technology

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here .

This is a remote/hybrid position. #li-remote

Our Values, The KPMG Way

Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.