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CLIENT SOLUTIONS RECEPTIONIST
THE OPPORTUNITY
Come join us at KRP where our purpose – the reason we show up every day – is to empower people to reach their full potential.
At Kingston Ross Pasnak LLP, our clients are our number one priority and we are always striving to find new ways to support their needs. We are committed to ensuring that anyone contacting our team, whether over the phone or in person, receives immediate assistance and is left with a positive impression of our Firm.
We are seeking a Client Solutions Receptionist to provide high level front desk, marketing, and customer service support. As the face and voice of KRP, the successful candidate will demonstrate experience in a similar role, have a high degree of professionalism and corporate communication skills, be professionally presented, have superior organizational skills, and focus on multiple assignments.
Our next team member will be an energetic, upbeat, and service-oriented professional. The cherry on top for us? You love designing, posting….and everything about social media!
THE ROLE
· Deliver exceptional white-glove service when welcoming guests to KRP, including corporate and high-net worth clients.
· Orchestrate a general inquiry inbox, multi-line phone system, and in-person engagements to ensure no stakeholder is left waiting for our help.
· Present oneself professionally, serving as a brand ambassador for the Firm.
· Act as the communication conduit between external inquiries and internal subject matter experts, gathering information and transitioning leads on prospective clients.
· Expand our brand awareness and social media footprint by scheduling, designing, and posting announcements on multiple social channels.
· Showcase a blend of maturity and energy, flexing your personal style when interfacing with various stakeholders.
· Respond promptly to customer inquiries, initiate contact to verify details, resolve issues, and proactively anticipate client needs.
· Assist our Partners and Leadership team with scheduling meeting rooms, organizing employee events, and arranging refreshments.
· Own the ‘First Impression’ area, taking pride in the organization and cleanliness of the executive space.
WHAT YOU BRING
· 3+ years of experience in reception, hospitality, retail, or customer success operations and; strong understanding of customer satisfaction.
· Are fluent in English and have been complimented on your excellent phone manner and communication skills.
· Love working with people and providing support to clients and team members.
· Can think outside the box and be creative in resolving client concerns.
· Know how to prioritize and manage your tasks effectively.
· Have an exceptional attention to detail with a high level of accuracy.
· Can work efficiently and with integrity under pressure.
· Robust computer skills, spanning Microsoft Office Suite.
WHAT WE BRING
· A total compensation package that includes an extended health benefits package for both body and mind.
· Support for your breaks: from three weeks’ vacation to rest and recharge and personal days to support your family and lifestyle.
· A unique opportunity to build, grow, and leave your impact on a local firm.
· To work with a group of people who are humble, supportive, and care deeply about clients.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives.
Please Apply:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=58698136-381a-483d-a013-07c47cfbf915&ccId=9151603362109_2&lang=en_CA
Job Types: Full-time, Permanent
Salary: $44,841.00-$50,198.00 per year
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday