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We are looking for a Pharma Transportation Operations Specialist for our Contract Logistics division/office based in Mississauga.
Your Role
You will perform transportation operations activities focused on delivering an excellent customer service experience. This Transportation Operations Specialist maintains excellent service levels for our internal and external customers through timely responses of carrier updates, delay notifications, shipment status updates and investigations and to perform transportation operations activities focused on delivering an excellent customer service experience with emphasis on continuous improvement and the prompt resolution of issues.
Your Responsibilities
- Provide high quality customer service for managing Pharma Healthcare transportation solutions.
- Review and plan incoming orders every 15 minutes and release as required.
- Review order details with the Transportation Management System and set priority for urgent orders and customer requests.
- POD Management, including shipment level OS+D.
- Handle customer requests and follow up with customers via email and action items related to order flow.
- Investigate orders that do not flow as designed by the system and help resolve.
- Ensure data integrity & data quality into the Transportation Management System.
- Shipment confirmations to ensure all deliveries take place within the transit requirements.
- Generate status report for operational team to ensure targets are met.
- Carrier cut off adherence -work with DC Ops and ensure pick up of from DC.
- Equipment demand plan -work with DC Ops.
- FTL delivery appointment management.
- Off Schedule carrier selection and assignment.
- Integrate both qualitative and quantitative data into business analysis.
- Data entry and reporting in excel.
- On site dock support.
- Availability to work periodic overtime and a variety of shifts to meet the requirements of the operation and support flexible work coverage.
- Other tasks assigned within the department from time to time.
- Pursue continuous improvement projects to guide increased productivity and service levels.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
- Post Secondary education in logistics or supply chain
- Experience with Transportation Management Systems
- Proficiency in the Microsoft Product Offering (Excel (can maintain complex spreadsheets) and Access)
- 2+ years experience in transport operations.
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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Next steps to joining our team
Step 1
Complete your online application
Step 2
Speak with your Kuehne+Nagel recruiting specialist
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