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Employee Group Administration/Management Workplace Type Hybrid Hours Of Work (BCGEU) # of openings:
1
Pay Level
Hours Per Week (BCGEU):
10 – Administrative Salary Grid – $83,214 to $122,047
Employment Type
Days of Work (BCGEU):
Temporary Full Time
Internal Closing Date
Open Until Filled
Travel Frequency
Occasional travel between campuses is required.
External Closing Date
Open Until Filled
Competition ID
3167
Kwantlen Polytechnic University
KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.
JOB OVERVIEW: Manager, International Agent Relations and Performance Management
This role reports to the Director, International Recruitment, Admissions and Articulation. Reporting directly to this position is a team of International Recruitment and Admissions Coordinator and International Support Assistant.
The Manager, International Agent Relations and Performance oversees the management, development, and review of KPU’s agent network for international student recruitment. The incumbent is responsible for the review, selection, and contract signing of agents, application supports and crisis response, performance management and incentive programs, and commission verification and processing. This position is also responsible to ensure their compliance with contracts, analyses and forecast agent commissions and awards criteria, and manage the international students refunds portfolio.
This critical role ensures that the university’s agency relationships and engagement strategies align with the strategic priorities of the University, leading to the achievement of KPU’s international student enrolment targets. With agent commissions representing the second largest expenditures for the university, this position plays a critical role in financial management and will collaborate closely with the Finance department.
Education And Experience
- Bachelor’s degree in a related field, such as Business, International Relations, Marketing or International Education, required. Master’s degree preferred;
- A minimum of 3 years of leadership experience with experience in supervising and managing staff. Experience with labour relations in a unionized setting is an asset;
- Minimum 5-7 years experience in a recognized post-secondary institution with direct relevant experience in international recruitment and agent relations and partnerships;
- Minimum 5 years’ experience developing and managing contracts and budgets. Experience managing contracts within an international agent portfolio preferred;
- Or a combination of education and experience.
COMPETENCIES
- Oral and written fluency in English and a secondary language in one of KPU’s target markets is required.
- Proven ability to be flexible in adapting public speaking/presentation styles to people of different backgrounds and cultures.
- Strong analytical skills to recruit agents, assess and improve the performance of the international agent network.
- Demonstrated experience in improving business practices, processes, and policy for recruiting and managing international agents.
- Proven ability to analyze financial data, create comprehensive reports, and draw meaningful insights to inform strategic decisions.
- Familiarity with contract management and compliance in an international context
- Knowledge of international education trends and best practices. Excellent knowledge of British Columbia’s post-secondary education system, as well as world geography, history, politics and current and local affairs.
- Excellent knowledge of Canadian post-secondary admission and registration processes.
- Strong financial acumen and experience with budget management.
- Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients, including, but not limited to: applicants, agents, faculty, Finance, staff and prospective learners, where diversity of situations and people are routinely encountered.
- Experience in negotiating agreements in an international setting.
- Superior ability to make sound decisions by exercising judgment, diplomacy, tact and discretion in a high pressure, high volume environment with changing and conflicting priorities.
- Excellent knowledge of Canadian immigration policy and procedures related to international students.
- Advanced level of technical skills with Microsoft Excel and Word required.
- Demonstrated experience with a student information system or CRM and the ability to learn software programs that may be used at the University.
- Domestic and international travel may be required.
- Ability to work evenings and weekends as needed.
- Minimum of 40 wpm keyboarding skills with a high degree of accuracy.
- Able to lift and carry materials up to 50 lbs.
- Ability to travel between campuses is required.
Click Here For a More Detailed Job Description
Salary Information
The compensation range is the span between the minimum and maximum base salary (as listed above) for a position. Approximately halfway between the minimum and the maximum represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job. Annual salary increases are available through participation in the Administrative Performance Management program
Why Join KPU?
- Recognized as one of B.C.’s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Competitive compensation
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan – College Pension Plan
- Extended Medical, Dental, Healthcare Spending Account, Sick Leave, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
- Professional Development Days: up to 10 days paid per year
- Maternity and parental leave top-up
- Generous vacation package
- Campus work environment, outdoor sitting areas and nearby walking trails
- Campus athletic and fitness centers with a variety of instructor-led classes
- Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
- Inhouse training and development
- Networking and social events such as KPU Day, Holiday Social etc.
- Intercampus shuttle
- Access to automotive, horticulture, brewery and other programs’ services
- Clubs: Jeopardy, Toastmasters, E-sports, Ted Talks etc.
- Library and Bookstore (discounts)
- **Benefits may vary if the position is temporary or part-time**
Does this role sound like it was made for you, yet you don’t check every box?
We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.
Note To Applicants
Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.
If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.
Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
