Kwantlen Polytechnic University Looking for Prospective Student Support Specialist at Surrey, British Columbia, Canada Full Time

Employee Group

Support Staff (BC General Employees Union)

Hours Of Work (BCGEU)

Flex schedule

# of openings:

1

Hours Per Week (BCGEU)

35

Pay Level

10 – BCGEU Pay Grid

Days Of Work (BCGEU)

Monday, Tuesday, Wednesday, Thursday, Friday

Employment Type

Temporary Full Time

Internal Closing Date

September 10, 2023

Travel Frequency

Regular travel between campuses is required.

External Closing Date

Open Until Filled

Competition ID

2863

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: PROSPECTIVE STUDENT SUPPORT SPECIALIST

Reporting to Manager, Domestic Recruitment, this position is responsible for providing Future Student’s Office liaison services to prospective students. Utilizing knowledge and expertise about Kwantlen Polytechnic University (KPU) programs and support services available to students, coach and guide prospects to apply into a suitable program of study. Works as an internal support for general and program specific recruitment initiatives. Provides advice and/or information about admissions requirements and procedures, programs, services, careers and more to identified target markets for the purpose of generating prospective student inquiries and applications. Actively recruit students through consistent follow-up through the application process, specifically through email, online chat forums and phone calls. Act as KPU representative at internal as well as external recruitment and community events, developing rapport with prospective students from all target markets, parents and key stakeholders by providing prompt and professional service. Actively supports KPU’s marketing and recruitment plan, working with the ultimate goal of increased brand awareness, increased applications, and ultimately increased enrolments.

Education And Experience

• Bachelor’s degree and a minimum of two years of related work experience or an equivalent combination of education, training and experience.

Qualifications

• Exceptional written and oral communication skills. Proven ability to be flexible in speaking and responding to questions from potential clients. Proven ability to convey appropriate and diplomatic responses to questions under pressure.
• Proven ability to represent a post-secondary institution or organization with tact and diplomacy while interacting with people of various ages, backgrounds, cultures and languages.
• Strong organizational skills, the ability to work as part of an integrated team and the ability to work independently.
• Proven experience and success working in a busy, high energy environment with multiple priorities competing for service.
• Experience in sales/customer service is an asset.
• Experience as a KPU student is an asset as is the ability to share personal stories and experiences with prospective students and their parents.
• Experience with events including setting up a booth display, working a booth with a goal of customer engagement and branding as well as relationship building at events.
• Excellent interpersonal skills. Ability to advise, guide and provide information to prospective students.
• Ability to relate well to people from a variety of cultural and linguistic backgrounds. Proven ability to function effectively in a cross-cultural setting.
• Demonstrated ability to conduct oneself in a professional manner in a demanding, high stress, fast-paced environment over a sustained period of time.
• Demonstrated ability to handle sensitive and confidential information appropriately.
• Knowledge of KPU programs and courses and a demonstrated ability to keep up- to-date with credit and non-credit offerings, university and program admission policies, tuition fees, etc.
• Demonstrated experience as an Academic or Program Advisor is considered an asset
• Proven ability using a handheld device to capture prospect data via app software
• Experience using a Customer Relationship Management tool (CRM) and a Records Management database such as Banner.
• Ability to exercise a high level of initiative and responsibility, work independently and establish own priorities and meet deadlines.
• Knowledge of training, education and or job requirements for a wide range of academic, trades and technical careers as well as pathway options to reach educational goals.
• Strong understanding of the B.C. and other Canadian education systems: graduation, partnerships, and articulated agreements.
• Proficiency with Microsoft Office, including PowerPoint at an intermediate level.
• Must be able to work evenings and weekends and flexing days and hours of work as needed due to business objectives or the department and the nature of the work.
• Must be able to lift and carry materials in the range of 30 to 50 lbs.

Click Here For a More Detailed Job Description

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note To Applicants

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.