Kwantlen Polytechnic University Looking for Student Enrolment Services Officer at Surrey, British Columbia, Canada Full Time

Support Staff (BC General Employees Union)

Hours Of Work (BCGEU)

8:45am-4:15pm

# of openings:

1

Hours Per Week (BCGEU)

35

Pay Level

9 – BCGEU Pay Grid

Days Of Work (BCGEU)

Monday, Tuesday, Wednesday, Thursday, Friday

Employment Type

Temporary Full Time

Internal Closing Date

September 9, 2023

Travel Frequency

Occasional travel between campuses is required.

External Closing Date

Open Until Filled

Competition ID

2868

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: Student Enrolment Services Officer

The Student Enrolment Services Officer delivers customer-focused service to support student and KPU community experience as they navigate general and complex information and processes related to the Office of the Registrar. This position advises and provides information and support to students, staff, faculty, and the community via phone, email, and in-person services regarding KPU programs, services, Office of the Registrar functions, and university policies and procedures.

Education And Experience

• Successful completion of an undergraduate diploma.
• A minimum of two-years related office experience in a fast-paced service-oriented environment, preferably in the Office of the Registrar.
• Or an equivalent combination of education and experience.
• Demonstrated proficiency in a student/client records-based system at an intermediate level, preferably Banner.

Qualifications

• Excellent current knowledge of post-secondary education including KPU programs, courses, and services and ability to keep up to date with information, policies and procedures.
• Demonstrated exceptional customer service and interpersonal skills with the ability to patiently and effectively deal with a diverse range of people in a professional and pleasant manner while creating a positive and meaningful experience.
• Proven aptitude for exacting and precise work with high levels of accuracy and attention to detail, including records management.
• Demonstrated ability to work in a confidential setting and demonstrated good judgment in dealing with sensitive and confidential information.
• Proven ability to address complicated and sensitive matters with discretion, diplomacy, resolution and tact. Conflict resolution training is considered an asset.
• Proven ability to establish and maintain effective working relationships with colleagues, faculty, staff, and students.
• Strong record of teamwork with the motivation and ability to work independently with little supervision and strong initiative.
• Ability to provide guidance, direction, training and education to others.
• Strong intercultural communication skills and experience interacting with people of various ages, backgrounds, cultures and languages. A second language is considered an asset.
• Demonstrated ability to respond to inquiries and complaints, and resolve issues in a timely and appropriate manner.
• Superior communication skills, including ability to identify customer needs and expectations and effectively communicate complex ideas and procedures.
• Excellent time management and organization skills, with the proven ability to prioritize based on organizational requirements, and to meet the demands of a fast-paced environment with frequent interruptions.
• Demonstrated proficiency to independently draft correspondence, meeting minutes, and other business communications based on knowledge of established styles, practices and policies.
• Proven ability to comprehend, communicate, and comply with established policies, practices, and procedures.
• Proven ability to take direction and complete assigned tasks on time.
• Ability to analyze and recommend improvements in business process, practice, and procedure.
• Demonstrated experience with financial transactions and reconciliations.
• Minimum of 40 WPM keyboarding skills with a high degree of accuracy.
• Strong computer skills, including web browsers, SharePoint, MS Word, Excel, Teams, and Outlook.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Ability to travel to and work at other campuses as required.

Click Here For a More Detailed Job Description

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note To Applicants

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.