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L3 Technologies MAS, located in Ottawa (ON), is a subsidiary of L3Harris Technologies, Inc.
L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft component repair and overhaul, integrated logistics support, stripping and painting, field service support and technical publications, plus a full range of technical support services.
Our specialized aviation facilities include component repair, overhaul and machining, aircraft hangars and other upgrade facilities, structural design and analysis, full-scale fatigue testing and aircraft fatigue management, as well as other engineering services – from mechanical engineering and avionics to electronics and systems engineering.
Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to ensure confidence and security in the world ahead.
About your next Challenge as a Technicial Records/Customer Support Technician:
Report to the Information Technology Manager and IT Customer Service Coordinator for IT matters and to the Operations Manager for daily operational support issues regarding technical records. You will provide technical support to IT system users located in Ottawa. You will analyze technical problems, evaluate user needs and determine solutions in collaboration with the Divisional Headquarters IT team, assisting the Information Systems & Technology (IST) department in implementing solutions. As the technical records, you will work the AMCRO Engineer and provide accurate and timely aircraft information in the Electronic Record Keeping System (ERKS).
Essential Functions:
Technical Support
Responsible to ensure the daily serviceability of all IT related devices necessary to conduct Operations, ensuring that new peripherals are correctly installed and functioning as well as troubleshooting issues with employees and divisional headquarters.
Duties and Responsibilities:
In collaboration with the IST team, you are involved in the deployment and support of IT tools for the MAS business division.
Coordinates and conduct IT equipment setup and repairs.
Acts as IT technical coordinator when required by a business project.
Responsible for the computer installation for internal customers.
Responds and follows up on technical issues and requests from internal customers.
Advises Customer Support Coordinator of all customer complaints.
Performs IT system issue monitoring, management and resolution.
Prepares procedures and documentation for IT system implementation and troubleshooting.
Prepares IT system operation procedures and documentation for users.
Helps users with the use of standard office software.
Stays up to date in IT field and propose development plans for short / medium / long term.
May participate in on-call support (24×7) rotation (if required).
Administrative Support
Provides support to technical record section and overall maintenance organization in Trenton. Validate daily schedules and paperwork completion. Carry out upload and updating of required documents as needed by policies or by various users.
Duties and Responsibilities:
Ensure Technical Publication are accurate and up to date.
Carry out QC of Tech Records.
Input journey Logs, Engine Trends and Delay Reports
Confirm all trainers on Aircraft Flow match journey logs
Validate, scan and upload Heavy Maintenance Checks documentation once completed.
