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Position: Valley Customer Care and Logistics Associate
Region: GVA
Reports to: Fraser Valley Area Manager
Department: Ready Mix
Hay Grade: Hourly
Location: Abbotsford, BC
Lafarge in Canada is proud to provide construction solutions in the buildings, infrastructure and industrial segments. These solutions are built with high performance products from our cement, aggregates, ready-mix concrete, asphalt and road construction, and concrete products divisions. From the use of alternative materials and recycling to renewable energy, Lafarge’s focus is to develop innovative products that can contribute toward sustainablyconstructed building solutions. Lafarge takes personal growth and development to heart, and provides resources for our employees to take control of their own careers. Through our commitment to communities, to the health and safety of our employees and their families, or through the many volunteer hours of our employees, Lafarge demonstrates our care for people. If you want to work in an environment that values hard work, entrepreneurship, and collaborative teamwork, Lafarge is for you. Building Better Cities is what we do. Come Build a Better Careerwith us! More information can be found at www.lafarge.ca/en/careers .
https://www.youtube.com/watch?v=dvrffhbnGsY&feature=youtu.be
Overview and Primary Focus:
The Customer Care and Logistics Associate is responsible for the primary day-to-day duties in planning, entering, and scheduling of ready-mix concrete orders to job sites while adhering to all Lafarge safety policies and procedures. This role is responsible for being the first point of contact for customers based in the Fraser Valley region.
The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. Both a strong team-centric attitude and exceptional customer service phone etiquette are a must to be successful in this role.
Specific Accountabilities:
- Adhere to all Lafarge safety policies and procedures.
- Work closely with members of the Customer Care and Logistics Centre (CCLC), Valley Plant Manager/Sales Reps, Fraser Valley Area Manager, and local dispatchers at three Valley locations
- Manage customer calls, providing support based on inquiries and updating appropriate details on orders.
- Review orders to make sure they are accurate and identify/flag if they contain any special conditions.
- Inform customers of all relevant company policies including confirming orders, additional products, and driver responsibilities as well as any warnings and limitations.
- Provide support and knowledge for drivers; directions, site details and project information.
- Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
- Proactively contact customers with notice when orders are not operating as scheduled.
- Communicate any necessary information with the Management team, Dispatchers, Operations, Quality Control, and/or Sales Team.
- Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required.
- Document any and all issues regarding orders.
- Provide sales and billing coordinator information pertinent to billing accuracy.
- Investigate and develop solutions to problems as they arise – safety, driver schedule, rejected loads, etc.
- Complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
- Complete driver scheduling tasks including holiday tracking/updating and scheduling Saturdays
- Other tasks and duties as required.
- Daily shift requirement: Monday to Friday, 7:00 to 3:30
Relationships:
This position reports directly to the Fraser Valley Area Manager while working closely with Dispatch as well as communicating with customers, pump operators, and placers to provide customer care. Additionally, the Valley Logistics Coordinator will be in regular communication with Operations, Quality Control, and/or Sales Team.
Qualification Profile:
Education and Work Experience
- High School Diploma or equivalent required
- Experience in the construction industry and/or logistical experience is an asset.
- Experience in a fast-paced customer care environment with multiple demands and metrics.
Knowledge and Skills
- Commitment to a Safety Culture
- Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
- Strong written and verbal communication skills
- Exceptional listening skills
- Ability to multitask in a fast paced environment
- Effective negotiation, problem solving, and conflict resolution skills
- Strong time management skills and ability to perform several tasks at once
- Ability to work well under pressure with rapidly changing customer priorities
- Competency with all Microsoft Office and general native PC programs
- Knowledge of local market geography and addresses
- Proficient typing and data entering skills
- Ability to prioritize tasks and workload
Asset Qualifications
- General knowledge in the ready mix concrete industry
- Experience with Command Alkon programs
- Experience in the logistics and transportation industry
Other
- Be a team player and work well with others in high-pressure situations.
- A positive and helpful attitude
- Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
- Reliable attendance is mandatory
Pre-employment medical including drug & alcohol testing, driver’s abstract, and a criminal record check may be required.
Through LafargeHolcim’s 2030 Plan, Lafarge is committed to providing solutions using sustainable manufacturing practices and improving the environment in and around its operations. The company has a sixty year history in Canada and works continually to reduce carbon dioxide emissions, restore wetlands for native plants and animals, and identify waste materials that can be recycled and used in our operations.
Benefits:
- Extended health care
- Vision care
- Disability insurance
- Dental care
- Life insurance
- Vacation & paid time off
- On-site parking
Job Types: Full-time, Permanent
Salary: $23.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Abbotsford, BC V2T 6G5: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Logistics: 1 year (preferred)
