About Laivly
We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.
About the Job
The team at Laivly is hiring a Customer Success Manager to develop and manage customer relationships with our Enterprise and SME clients using SIDD, our core platform that drives digital transformation for brands so they can serve their customers better while improving operational efficiency. The platform allows brands to add robust solutions to their existing tech stack, impacting every step of the customer journey and extending the power of their existing technologies with AI, ML and Digital Automation.
As a Customer Success Manager, you are continually focused on strengthening customer relationships, driving SIDD adoption, and helping our customers leverage SIDD to improve their operational KPIs. You ensure that your customers’ SIDD implementations launch successfully, working with operations leaders and users to collect feedback and address opportunities. You communicate SIDD’s performance to customers to ensure that they continually realize business value from it, driving retention and expansion of our customer base.
As CSM you will…
As CSM you have …
Life at Laivly
Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.
By signing this application, the applicant consents to Laivly collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
We’ve got a shared mission – and a Laivly future.
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