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Department: Administration
Reports to: VP, Finance & Centralized Services
Salary: As per collective agreement
Closing Date: Until filled
Summary
Reporting to the VP, Finance & Centralized Services, the IT & Database Analyst will provide exceptional day-to-day IT support and help interpret various data needs and requirements across all departments. This position will involve strategic coordination across multiple teams, managers, and stakeholders to develop various reports and extract across a variety of data sources. This position will maintain, document, and share knowledge around emerging trends impacting digital technologies and payments as it relates to the Credit Union landscape and the financial industry. This position requires someone that is engaged, intuitive, and can thrive in the changing environment of IT and data analytics.
Key Responsibilities
Investigates data quality issues and makes recommendations for their resolution
Identifies and recommends changes to provide efficiencies in data collection, processing, mapping, analysis, and reporting
Contributes to enhancing the validity, reliability and accuracy of data and information utilized in support of business initiatives
Assists and supports senior management in researching and developing updates to data fields within identified key systems leveraged by multiple teams, managers, and key stakeholders
Develops plans to implement database research and analysis strategies
Develop reports, tables, and figure to efficiently and accurately present data collected
Reviews existing reports and extracts and assists in the production of high-quality technical reports relating to database systems
Assists and supports senior management in identifying, developing, and delivering reports and/or analysis both on a scheduled and ad-hoc basis, with 100% accuracy
Develops quality assurance that must be fully documented and audited before delivery including but not limited to: applicable data sets, calculation methods, etc.
Provides regular updates to senior management around emerging trends, mandates, and opportunities around payments and digital technologies impacting the financial industry
General day-to-day support including but not limited to:
IT Support
Hardware deployment and troubleshooting (i.e. desktops, laptops, printers, etc.)
Software and application deployment and troubleshooting
Onsite troubleshooting and staff support for outsourced network management vendor
Premise Support
Control systems supports (i.e. HVAC system, automated devices, etc.)
Assists manager in ongoing contract management and troubleshoot per SLA agreements
Systems maintenance such as update, upgrades and testing for a variety of applications such as:
Banking system (Fiserv DNA)
Accounting system (Fiserv FAS)
Website
Online Account & Lending origination (ASAPP)
Online & Mobile banking
Provides access and ongoing maintenance to various accounts and systems as per user-level requirements
Provides system and application support through various ticketing systems which includes ticket creation, ticket monitoring, troubleshooting based on ticket information, working with staff that raised needs for tickets, and the cataloging of ticket resolution to support future troubleshooting
Perform other duties as assigned to support LVCU
REQUIRED KNOWLEDGE SKILL AND ABILITIES
Solid knowledge and understanding of LVCU policies and procedures, financial products and services, industry best practices and the legal and regulatory environment within which the Credit Union operates (including knowledge of relevant legislation such as PCMLTFA, PIPA, FATCA, etc.)
Communicates clearly and effectively, both verbal and written
Demonstrates the ability to be detail oriented and manage multiple tasks
Demonstrates effective organization and time management
Able to make sound judgment and analyze complex problems
Demonstrates cooperation in the workplace
Demonstrates integrity and respect in the workplace
Strong follow up skills
Strong commitment to continuous learning
Able to work independently and as a team with minimal supervision
EDUCATION AND EXPERIENCE
Post-secondary degree is a must
Minimum 1 year working experience with data analytics and IT support
Post-secondary education with a Bachelor preferably in Computer Science and/or Information Technology
Experience in the Credit Union or Financial industry would be an asset
Strong understanding of software applications
Knowledge of data analytics, reporting tool, and methodologies such as MS Excel, Oracle, SQL, etc.
Critical thinker with excellent analytical and problem-solving skills
Attention to detail related to accuracy and visual experience
Excellent communication skills, both oral and written
Strong organizational and multi-tasking skills with a proven ability to meet deadlines
Ability to thrive in a fast-paced environment
Determined hard worker with a positive attitude and is self-motivated.
EXPECTED OUTCOMES OF THE ROLE
Plays a key roles in ensuring the LVCU remains current on all digital and technological opportunities and availabilities in the financial industry, including but not limited to: Payments Modernization, Open Banking, payment trends and mandates, etc.
Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
Accurate and timely delivery of requested support and tasks
Positive internal and external service levels are achieved through the proactively and resourcefulness
Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
Supports multiple teams, managers, and key stakeholders to achieve strategic and mandatory requirements
A positive and professional work environment is maintained
Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca.
We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.
