JOB DESCRIPTION
Position: Customer Service Manager
Reports to: Office Manager
Direct Reports: Customer Service Administrators.
Position Summary:
The Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Position Duties:
The following duties are not intended to serve as a comprehensive list of all duties performed by employees in this position. Shown are duties intended to provide a representative summary of the major duties and responsibilities of the role. Employees in this position may not be required to perform all duties listed, and may be required to perform additional duties as required.
Primary Responsibilities:
Additional Responsibilities:
Education:
Experience:
Licenses/Certificates:
Knowledge, Skills and Abilities
Working Conditions:
This job is performed in an office environment, and generally requires 50% sitting, 25% walking, and 25% standing. Occasional lifting, carrying, pushing, and/or pulling may be required from time to time.
Frequent computer use, involving visual concentration and significant fine finger dexterity, is also required in this role.
Hours of Work:
Job Types: Full-time, Permanent
Salary: $65,000.00-$75,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
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