LanceSoft, Inc. Looking for Data Entry specialist at Toronto, Ontario, Canada Full Time

Post-secondary education (college or university level) is required. No exceptions.

Fluent in English, verbal and written. Work schedule hours are from 8:30 a.m. to 4:30 p.m. eastern time zone.

Strong PC skills with experience using Adobe, Microsoft Office Suite, especially Word and Excel.

Data entry (from claim forms to claims payment system – Navigator).

Prefer candidates that have a familiarity with medical terminology.

Candidate must have great attention to detail and comfortable with data entry work.

Job Description

This role provides administrative support to the National Group Disability organization and works closely with both our internal and external customers, including Case Managers, Associate Managers, DA and SDA colleagues, Specialists, Medical Consultants, Lawyers, Plan Sponsors, and Plan Members.

Key Accountabilities & Job Duties

• Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so
• Reviewing access requests meticulously and redacting third party information to avoid privacy breach – each document is reviewed to ensure it matches the request and authority above
• Privacy Breach incidents are referred to the employee’s leader who handles the resolution and reporting requirements
• Handling emails in several group email inboxes
• Setting up disability claims and/or handling follow-ups for claims
• Handling Client and Control Reports
• Issuing payments for vendor invoices
• Data entry (from claim forms to claims payment system – Navigator)
• Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed
• Offsite file tracking/search/retrieval
• Handling of media files
• Assisting with new client onboarding – transfer of files
• New hire onboarding – Ordering IT equipment/access, coordinating with manager of new hire
• IT equipment ordering/support for existing employees

Job Requirements

• Excellent attention to detail and accuracy
• Excellent organization, prioritization, and planning abilities
• Strong written and oral communication skills
• Thrives in a fast-paced environment
• Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines
• Fast learner who is analytical, proactive, and takes initiative
• Ability to probe, investigate and take ownership of discrepancies/issues and see through to resolution
• Tact and diplomacy
• Able to work independently as well as within a team