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Reporting to the IT Manager, the Junior IT Analyst is responsible for supporting and helping to maintain all aspects of the IT network at LaPrairie Group of Companies. This role includes a mixture of end-user technical and desktop support, in addition to supporting other systems, servers, and networks.
Roles and Responsibilities:
- Provide technical support and assistance to local and remote staff with a variety of common day to day issues
- Manage light-to-moderate volume of calls and tickets through the corporate helpdesk ticketing system
- Imaging computers and deploying software to a variety of hardware platforms
- Triaging issues with in-house corporate applications, determining likely root causes and coordinating support with other staff
- Supporting common Windows Desktop OS’ (7, 8, and 10)
- Supporting common Windows Server OS’ (2008, 2012, 2016)
- Microsoft Office365 Administration
- Microsoft Active Directory, DNS, DHCP Administration
- Network support and troubleshooting (WiFi, VPNs, etc.)
- Researches and recommends new technology solutions to business problems
- Report trends on current IT related issues
- After-hours on-call support rotation within the IT Team
- Other duties and projects as assigned by the IT Manager
- Occasional Travel to remote office locations (
Qualifications:
- Bachelor’s or Associate degree, or post-secondary technology certificate
- Minimum 2 years industry experience with desktop support or junior sysadmin role.
- Strong customer-service and troubleshooting abilities
- Excellent written and verbal English communication skills
- Exposure to helpdesk ticketing systems
- Experience with O365, Active Directory, Teams
- Experience with common basic networking technologies (VLANs, IPsec VPNs, etc.)
Job Type: Full-time
