Larga Baffin Looking for Client Care Coordinator at Ottawa, ON Full Time

Larga Baffin has an exciting opportunity for a Full-Time Client Care Coordinator!

Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents.

A special thank you to all front-line workers for your commitment and dedication to serving those in need.

Position Overview

Reporting to the Manager of Client Care, the Client Care Coordinator will be responsible for organizing, coordinating, and communicating the needs of our clients in a courteous and efficient manner. The successful candidate will work in a team environment, interfacing with a number of internal and external partners to ensure that client needs are met. Larga Baffin is a 24/7 facility, so shifts may vary based on operational requirements.

Key Responsibilities

Client Service

• Greet and ensure a welcoming environment for clients, visitors, and service providers
• Answer multiple incoming calls in a professional and courteous manner; always willing to show the ability to assist and problem solve
• Act as the primary contact for client services (coordinating with clients, external vendors, and partners and with Larga Baffin’s Referral and Transportation departments)
• Continuously enhance our client’s quality of care
• Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our client’s needs (OHSNI, Hospitals, Medigas, OMS, etc.)
• Maintain a safe, secure, and healthy environment for our clients and co-workers by following Larga Baffin’s safety standards and protocols
• Maintain a clean and organized front desk and lobby area
• Maintain and clean all guest common areas if scheduled for an overnight shift.

Administration

• Maintain up-to-date client records and status
• Maintain client registration procedures (check-in, check-out, hospital admissions, etc.) in order to track guests.
• Manage and maintain corporate documents
• Answering a multi-line phone system
• General clerical duties (photocopying, faxing, mailing, sorting, basic typing)
• Other administrative tasks may be assigned from time to time.

Minimum Job Requirements

• 2-3 years of customer service experience in a similar role
• High school diploma (or equivalent)
• Previous experience working with a variety of people and adapting to changing situations
• Excellent interpersonal and communication skills
• First Aid/CPR/AED certified (or a willingness to learn)
• Workplace Hazardous Materials Information System (WHIMIS) trained (or willing to learn)
• Bilingualism (Inuktitut and English) is a strong asset

Knowledge and Skills

• Demonstrated ability and aptitude for problem-solving
• Works well under pressure in a high-energy workplace
• Ability to make accurate observations and exercise independent judgment and calmly take action in a variety of situations – including emergencies
• Ability to operate in an environment that handles sensitive and personal information
• Detail orientated person with an ability to organize and prioritize tasks
• Thorough and reliable record-keeping skills
• Knowledge of modern office practices, procedures, and equipment
• Demonstrates professional telephone etiquette
• Ability to work without direct supervision
• Ability to adapt to a variety of people with a winning attitude and dedication to ensuring customer satisfaction
• Experience working overnights

Preferred Qualifications

• Beneficiary status with the ability to speak Inuktitut

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin is a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs.

Larga Baffin requires all employees to be fully vaccinated against COVID 19 proof of vaccine is a mandatory condition of hire.