Laurentian Bank Looking for Administration Officer at Toronto, Ontario, Canada Full Time

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

The role is to fill under LBC Tech a subsidiary of the Laurentian Bank.

The incumbent is responsible for the daily administration and processing of financial products, in accordance with Laurentian Bank’s standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal clients’ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Responsibilities

• Screening all applications for completeness, accuracy, and ambiguity.
• Administers and processes product specific financial and non-financial transactions, according to Laurentian Bank’s standards, policies and procedures.
• Researches, prepares, processes, balances, reconciles, and ensures quality control of all financial and non-financial transactions for clients.
• Monitors the incoming document queue to ensure processing according to Laurentian Bank’s service standards.
• Maintains client files, ensures efficiency in retrieving documents and archives closed files for easy accessibility.
• Researches and answers inquiries from internal and external clients, such as Customer Service or financial advisors, regarding products and processing issues.
• Maintains good working relationships with internal and external clients.
• Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
• Verifies own work and the work of fellow Administration Officers in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.
• Completes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the supervisor.
• Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
• Submits recommendations to improve work processes to the supervisor.
• Keeps abreast of legislation, policies and procedures, which relate to products and services.Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.

Qualifications

• Please note, 8:00 am to 8:00 pm flexibility for rotational shifts, minimum commitment of 20 hours Monday to Friday and occasional weekends in surplus of these hours.
• Bilingual (French) verbal and written communication skills are required.
• Post-secondary degree or diploma in Business or in a related field in progress.
• 1 to 2 years of work experience related to administration or processing, preferably with a financial institution.
• Knowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.
• Excellent attention to detail and accuracy.
• Proficient typing/keyboarding speed; accuracy essential.
• Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.
• Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.
• Good interpersonal and communications skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Able to work in a high-volume environment with an extremely demanding time frames.
• Strong organizational, time-management, and multi-tasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively with others as part of a team.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.