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Why this role is made for you:
We are looking for a motivated and detail-oriented IT Support Analyst who will be responsible for providing IT support and direction for the studio and its employees. We will rely on you to build, maintain and support our IT environment. The successful candidate will be self-motivated and collaborative and will thrive solving problems unique to supporting a game studio.
This is a full-time, remote position.
A IT Support Analyst’s impact:
- Plan and implement scalable IT solutions for the studio, including creating processes, procedures, and policies
- Source and maintain reliable high performance hardware for game development
- Respond to and track requests for IT support from employees
- Manage user accounts and subscriptions for licensed software
- Manage software upgrade schedules and install software upgrades
- Configure new computers (installing OS and software, deploying user profiles)
- Manage printers, scanners, video conferencing equipment and general user hardware
- Maintain IT inventory lists
- Troubleshoot system and network problems, including diagnosing and helping to resolve hardware/software failures
- Perform data backups and disaster recovery operations
- Ensure privacy, security and antivirus protection of all applications and systems
Your track record includes:
- 3+ years of experience in a similar role
- Experience in desktop/laptop hardware troubleshooting and parts upgrades
- Windows and MacOS desktop knowledge
- Good working knowledge of cybersecurity best practices and measures (antivirus, malware management, security policy implementation)
- Experience supporting remote employees
- Excellent interpersonal skills and strong written and verbal communications skills, both technical and non-technical.
- Networking experience is a plus (VPN, connectivity, working with ISPs)
- Experience with Unity is an asset
- Experience with Google Workspace is preferred
- Game studio experience preferred
About LBC:
LBC was originally founded to develop the first AAA cannabis-themed F2P mobile game. Hempire was launched on April 20, 2017, and has been downloaded over 14M times! It has earned a 4.7 rating on the app and play stores. With Hempire’s success, LBC has grown into a team of over 40 people across a wide range of disciplines. Building off of Hempire’s success, we are developing new exciting titles for the F2P mobile game market driven by our core values:
- Accountability: We communicate fearlessly, make educated decisions, and own our roles.
- Growth: We commit to growth professionally, personally, and collectively.
- Honesty: We engage in open, respectful dialogue, and cultivate communities.
- Passion: We give more energy than we take. We take pride and find joy in what we do!
We cultivate the freshest interactive experiences in the mobile world. From concept to publishing, our free-to-play games are 100% home-grown, an expression of our passion, commitment to quality and driven by a purpose that will be remembered forever.
We Grow Games.
We Grow Communities.
We Grow Careers.
