We are looking for a Support Agent who will be responsible for responding to and troubleshooting player inquiries and support requests via multiple channels for LBC’s games! The ideal candidate is a tireless customer-magician and mobile gamer familiar with the freemium/F2P model. The candidate is eager to learn, a great communicator, and also has a proven track record of customer service experience, and can support and fulfill the strategic objectives of a highly cross-functional organization with stakeholders in multiple countries.
This is a full-time, remote position.
A Support Agent’s impact:
Your track record includes:
About LBC:
LBC was originally founded to develop the first AAA cannabis-themed F2P mobile game. Hempire was launched on April 20, 2017, and has been downloaded over 20M times! It has earned a 4.7 rating on the app and play stores. Building off of Hempire’s success, we are developing new exciting titles for the F2P mobile game market driven by our core values:
We cultivate the freshest interactive experiences in the mobile world. From concept to publishing, our free-to-play games are 100% home-grown, an expression of our passion, commitment to quality and driven by a purpose that will be remembered forever.
We Grow Games.
We Grow Communities.
We Grow Careers.
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