LCI Education Looking for Manager of Student Experience at Vancouver, BC Full Time

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Manager of Student Experience

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involved, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary:
The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and driven environment; enjoys a challenge; consistently meets, or exceeds expectations; possesses a strong customer service focus and a “can do” attitude. This is a person who knows how to bring teams together and make things happen.

This position oversees all aspects of student experience from academics to career services, counselling and student life, to alumni activities. They will champion all servicing aspects that ensure an enjoyable, effective and healthy educational and life experience for students during their programs and beyond. The position has a dual reporting to the Chief Academic Officer and Campus Director, LaSalle College Vancouver.

Key Job Responsibilities:

• Responsible for developing a culture with facilitates student engagement and regular assessment of student feedback and satisfaction
• Provides experience which engages students with the college community outside the classroom (clubs or events)
• Leads or participates in student engagement and student success initiatives
• Leads or participates in New Student Orientation; Ensures assessment
• Oversee the Student Support and Wellness services including student advising, counselling services including external stakeholders
• Leads Career Services and Portfolio show activities
• Ensures that appropriate supports and services are in place for the international student population.
• Provides support to events organized by other departments (new student orientation, external fairs, graduation)
• Chairs the Strategic Enrolment Management Committee
• Oversees the Reception staff and Bookstore
• Creates and nurtures an environment of collaboration and teamwork, that focuses on prioritizing the student and the team spirit
• Other duties as assigned

Key Relationships:

• Campus Director, LaSalle College Vancouver
• Chief Academic Officer, LaSalle College Vancouver
• College Leadership and Key Managers, LaSalle College Vancouver
• Student Servicing teams, LaSalle College Vancouver

Job Requirements:
Knowledge/Education:

• Bachelor’s degree in business administration, marketing profile or communication, or equivalent
• Two or more years of strong management experience and/or career counseling experience in a corporate or academic setting.
• Knowledge of the career decision-making and placement processes.

Skills:

• Excellent written and verbal communication skills.
• Strong interpersonal skills with a wide range of audiences.
• Superior organizational, analytical and problem resolution skills.
• Strong basic computer software skills.
• Self-starter and results orientated.
• Team player with a positive attitude, a strong work ethic and a growth mindset.
• Relationship builder with the flexibility and finesse to manage by influence.
• High level of professionalism, diplomacy and tact.
• Strong leadership and interpersonal skills; effective team and partnering skills; and, an entrepreneurial mindset.

Abilities and Attributes:

• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
• Ability to work without close supervision and to set one’s own priorities and work schedule.
• Ability to plan, coordinate, monitor and motivate the activities of others.
• To interact effectively and work collaboratively with a wide variety of internal and external stakeholders including College Leadership and Key Managers.
• To initiate and lead projects.
• To anticipate and appropriately respond to issues and challenges.
• To adapt to changing assignments and juggle multiple, and sometimes competing, priorities.
• To deal with ambiguity and to successfully meet deadlines.

All employees at LaSalle College Vancouver are defined by key attributes which we value. These attributes are: action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences, engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused, and resilient.