LCI Education Looking for PT Receptionist (Weekend) at Vancouver, BC Full Time

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

PT Receptionist (Weekend)

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary:
The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and changing environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.

Reporting to the Campus Director, the incumbent is responsible for answering all incoming calls and for providing exceptional customer service to the members of the LCV Team, our students, their parents or support networks, plus the members of the general public who may be visiting LaSalle College Vancouver.

Key Job Responsibilities:

• Answer incoming calls in a timely manner
• Route calls promptly and correctly to the proper LCV Team member or to his/her voicemail; and, correctly and politely take messages, as required
• Greet visitors in a friendly, welcoming and professional manner and direct them to their proper destination
• Complete data entry tasks and special projects, including the execution of direct mail and bulk mail projects, as required
• Assist with special Admission and/or campus events, as required
• Perform other related duties, as assigned

Key Relationships:

• Campus Director
• Chief Academic Officer
• Manager of Student Experience
• Key Managers
• Employees and students of LaSalle College Vancouver
• Customers, vendors or suppliers
• Visitors and members of the general public

Job Requirements:Knowledge:

• High school diploma
• Six (6) months experience in a customer service environment
• Familiarity with a multiline switchboard supplemented by a proven ability to handle a large volume of calls
• Experience in Higher Education is an asset

Skills:

• MS Office skills including Excel and comfortable utilizing a variety of IT systems including, but not limited to, an intranet, databases, etc.
• Professional telephone manner
• Excellent oral and written communication skills
• Strong interpersonal and customer service skills
• Effective team and partnering skills

Abilities and Attributes:

• Work collaboratively with other departments
• Plan, coordinate and execute the related workload
• Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does
• Flex his/her personality when interacting with a wide variety of internal and external stakeholders
• Team player with a positive attitude and a strong work ethic
• High level of professionalism, diplomacy and tact
• Listen effectively and respond appropriately
• Work independently, and effectively, under pressure and with minimal supervision
• Adapt to changing assignments and juggle multiple, and sometimes competing, priorities
• Deal with ambiguity and successfully meet deadlines

All employees at LaSalle College Vancouver are defined by key attributes which we value. These key attributes are: action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences, engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused and resilient.