Leavitt Machinery Looking for Customer Call Centre Representative at Remote Full Time

Leavitt Machinery is looking for a remote Customer Call Center Representative to join our team. In this role you will be the first point of contact for our customers and will be responsible for answering all incoming calls, obtain required information, and ensure the call is routed to the appropriate department/person. Your job responsibilities can include, but are not limited to,

• Answer all incoming calls, identify the customers needs and redirect them to the appropriate person/department
• Provide exceptional customer service (ie. appropriate response times, finding effective resolutions, etc)
• Track all customer concerns, complaints, or inquiries
• Promptly respond to any inquires, emails, and questions
• Update and maintain internal online calendar and Company Contact Directory
• Understand Leavitt’s offerings, and continue to learn product, department, and procedure knowledge to maintain and improve overall customer experience

The Ideal Candidate

You are a self-starter, and a team player that is able to multitask and cope with conflicting priorities with ease. You have strong interpersonal and communication skills with a passion for consistently providing an outstanding customer experience. You have a keen eye for detail and are able to stay organized with minimal supervision.

• Must be proficient with Microsoft Outlook, Excel and Word
• 2 years’ experience in a related discipline

About Us

Leavitt Machinery is one of the fastest growing materials handling equipment dealers in North America. We offer new and used equipment sales, short- and long-term rentals, emergency and preventative maintenance, operator training, and parts support. Our vision and spirit is entrepreneurial; it’s that spirit that has enabled us to grow from 10 to 25 branches, and to 500+ employees. We are now several times larger than our closest competitor, and we deal with over 10,000 customers.

Leavitt Machinery is committed to Employment Equity and Diversity. We encourage applications from all qualified candidates. We will only be contacting those candidates that we believe will be a successful fit in our organization. Due to the volume of applications received, no phone calls please.

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Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: Remote