Legends Hospitality Looking for Premium Services Manager – Rogers Centre at Ontario Full Time

Description

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Premium Services Manager – Client Liaison is an experienced leader who has a passion for organizing and delivering special events that exceed guest expectations. They are a problem-solver with strong work ethic and leadership skills. The Premium Services Manager – Client Liaison understands that guest satisfaction is key and details matter.

ESSENTIAL FUNCTIONS

• Serves as the main point of contact for Legends with both internal and external Suites & Catering (Premium) clientele

• Develop customized menus based on available items to meet the needs of a diverse clientele

• Assists The Blue Jays Sales Team to sell and manage group food & beverage packages for the venue’s premium spaces and private Suites

• Review all event details with the Culinary and Operations Teams to ensure client expectations are being met including menu planning and communicating service standards

• Stay up to date with industry trends and works with Culinary team to develop and implement innovative menu concepts

• Assist with the smooth operation of all premium catering and private Suites functions

• Create a positive guest experience by delivering a high level of service and ensuring guest expectations are being exceeded

• Attend weekly Event and Hospitality leadership meetings

• Develop a strong relationship with The Blue Jays Sales Team

• Work with the Accounting team to ensure all accounts receivable are kept current

• Complete other duties as assigned by Management

  QUALIFICATIONS

To perform this job successfully, the individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree, Hospitality Management degree preferred

• 2-5 Years of Management experience in Catering, Banquets, Events, or Hospitality Sales

• Ability to communicate effectively with other departments on behalf of the Premium team

• Must be customer service oriented with the ability to communicate effectively with client representatives and guests in a positive and professional manner

• Must be able to take direction, perform essential functions and delegate responsibilities

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment

• Proficiency with Microsoft Word, Excel, PowerPoint

• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette

• Must possess strong organizational skills

• Ability to be calm in stressful situations while keeping a smile

• Willingness to work the hours and flexible shifts associated with a busy stadium environment

• Knowledge of the appropriate menu items and service standards

  COMPENSATION

Competitive salary commensurate with experience, plus a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.