Program Manager-Channel Services Operations
General Information
Req #
WD00059884
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Wednesday, January 3, 2024
Working time:
Full-time
Additional Locations :
Canada – Ontario – Toronto
Canada – Quebec – Montréal
Canada – British Columbia – Vancouver
Canada – Alberta – Calgary
Canada – Alberta – Edmonton
Canada – Ontario – Ottawa
Canada – Manitoba – Winnipeg
Canada – Quebec – Quebec City
Canada – Ontario – Kitchener
Canada – Nova Scotia – Halifax
Canada – British Columbia – Victoria
Canada – Ontario – Mississauga
Canada – Ontario – Hamilton
Canada – Ontario – Brampton
Canada – British Columbia – Surrey
Canada – Quebec – Laval
Canada – Ontario – London
Canada – Ontario – Markham
Canada – Ontario – St. Catharines
Canada – Ontario – Niagara Falls
Canada – Ontario – Vaughan
Canada – Quebec – Gatineau
Canada – Ontario – Windsor
Canada – Saskatchewan – Saskatoon
Canada – Quebec – Longueuil
Canada – British Columbia – Burnaby
Canada – Saskatchewan – Regina
Canada – British Columbia – Richmond
Canada – Ontario – Richmond Hill
Canada – Ontario – Oakville
Canada – Ontario – Barrie
Canada – Ontario – Oshawa
Canada – Quebec – Saguenay
Canada – Quebec – Lévis
Canada – British Columbia – Kelowna
Canada – Ontario – Cambridge
Canada – Ontario – Whitby
Canada – British Columbia – Langley
Canada – British Columbia – Saanich
Canada – Quebec – Terrebonne
Canada – Ontario – Milton
Canada – Newfoundland and Labrador – St. John’s
Canada – New Brunswick – Moncton
Canada – Ontario – Thunder Bay
Canada – New Brunswick – Dieppe
Canada – Ontario – Waterloo
Canada – British Columbia – Delta
Canada – Ontario – Chatham
Canada – Alberta – Red Deer
Canada – British Columbia – White Rock
Canada – Quebec – Dollard-des-Ormeaux
Canada – Quebec – Saint-Lambert
Canada – Quebec – Mont-Royal
Canada – Quebec – L’Ancienne-Lorette
Canada – Ontario – Markham
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Position Overview:
The Program Manager-Channel Services Operations plays a pivotal role in providing comprehensive support to our channel business partners, ensuring the enhancement of efficiency, and adding substantial value to our Authorized Service Providers (ASP).
Responsibilities:
Plan and execute programs to meet the requirements of Authorized Service Providers, focusing on enabling quality service capabilities and optimizing processes.
Lead projects from a service-oriented perspective, including the review of technical and logistical requirements, identification of tasks, coordination of resources, and the creation/tracking of project schedules.
Provide service requirements and strategic direction to external organizations to enhance delivery for ASPs in North America.
Serve as a focal point from a global perspective, ensuring compliance with best practices worldwide.
Drive continuous improvement in ASP service delivery programs, addressing cost and enhancing Customer Satisfaction.
Consistently provide end-to-end service advice and contribute to the continual improvement of ASP program support.
Basic Qualifications:
5+ years of experience in Program Management, specifically in managing warranty services through Business Partners.
Understanding of database management.
Preferred Qualifications:
Familiarity with ISO Compliance fundamentals.
Knowledge of Microsoft Dynamics.
Strong proficiency in data analytics and data mining.
Proven Project Management skills.
Excellent interpersonal and communication skills.
Proactive problem-solving approach.
Strong organizational and multitasking abilities.
Results-oriented with a focus on continuous improvement.
Additional Locations :
Canada – Ontario – Toronto
Canada – Quebec – Montréal
Canada – British Columbia – Vancouver
Canada – Alberta – Calgary
Canada – Alberta – Edmonton
Canada – Ontario – Ottawa
Canada – Manitoba – Winnipeg
Canada – Quebec – Quebec City
Canada – Ontario – Kitchener
Canada – Nova Scotia – Halifax
Canada – British Columbia – Victoria
Canada – Ontario – Mississauga
Canada – Ontario – Hamilton
Canada – Ontario – Brampton
Canada – British Columbia – Surrey
Canada – Quebec – Laval
Canada – Ontario – London
Canada – Ontario – Markham
Canada – Ontario – St. Catharines
Canada – Ontario – Niagara Falls
Canada – Ontario – Vaughan
Canada – Quebec – Gatineau
Canada – Ontario – Windsor
Canada – Saskatchewan – Saskatoon
Canada – Quebec – Longueuil
Canada – British Columbia – Burnaby
Canada – Saskatchewan – Regina
Canada – British Columbia – Richmond
Canada – Ontario – Richmond Hill
Canada – Ontario – Oakville
Canada – Ontario – Barrie
Canada – Ontario – Oshawa
Canada – Quebec – Saguenay
Canada – Quebec – Lévis
Canada – British Columbia – Kelowna
Canada – Ontario – Cambridge
Canada – Ontario – Whitby
Canada – British Columbia – Langley
Canada – British Columbia – Saanich
Canada – Quebec – Terrebonne
Canada – Ontario – Milton
Canada – Newfoundland and Labrador – St. John’s
Canada – New Brunswick – Moncton
Canada – Ontario – Thunder Bay
Canada – New Brunswick – Dieppe
Canada – Ontario – Waterloo
Canada – British Columbia – Delta
Canada – Ontario – Chatham
Canada – Alberta – Red Deer
Canada – British Columbia – White Rock
Canada – Quebec – Dollard-des-Ormeaux
Canada – Quebec – Saint-Lambert
Canada – Quebec – Mont-Royal
Canada – Quebec – L’Ancienne-Lorette
Canada – Ontario – Markham
Canada
Canada – Alberta , * Canada – British Columbia , * Canada – Manitoba , * Canada – New Brunswick , * Canada – Newfoundland and Labrador , * Canada – Northwest Territories , * Canada – Nova Scotia , * Canada – Nunavut , * Canada – Ontario , * Canada – Prince Edward Island , * Canada – Quebec , * Canada – Saskatchewan , * Canada – Yukon
Canada – Ontario – Toronto , * Canada – Quebec – Montréal , * Canada – British Columbia – Vancouver , * Canada – Alberta – Calgary , * Canada – Alberta – Edmonton , * Canada – Ontario – Ottawa , * Canada – Manitoba – Winnipeg , * Canada – Quebec – Quebec City , * Canada – Ontario – Kitchener , * Canada – Nova Scotia – Halifax , * Canada – British Columbia – Victoria , * Canada – Ontario – Mississauga , * Canada – Ontario – Hamilton , * Canada – Ontario – Brampton , * Canada – British Columbia – Surrey , * Canada – Quebec – Laval , * Canada – Ontario – London , * Canada – Ontario – Markham , * Canada – Ontario – St. Catharines , * Canada – Ontario – Niagara Falls , * Canada – Ontario – Vaughan , * Canada – Quebec – Gatineau , * Canada – Ontario – Windsor , * Canada – Saskatchewan – Saskatoon , * Canada – Quebec – Longueuil , * Canada – British Columbia – Burnaby , * Canada – Saskatchewan – Regina , * Canada – British Columbia – Richmond , * Canada – Ontario – Richmond Hill , * Canada – Ontario – Oakville , * Canada – Ontario – Barrie , * Canada – Ontario – Oshawa , * Canada – Quebec – Saguenay , * Canada – Quebec – Lévis , * Canada – British Columbia – Kelowna , * Canada – Ontario – Cambridge , * Canada – Ontario – Whitby , * Canada – British Columbia – Langley , * Canada – British Columbia – Saanich , * Canada – Quebec – Terrebonne , * Canada – Ontario – Milton , * Canada – Newfoundland and Labrador – St. John’s , * Canada – New Brunswick – Moncton , * Canada – Ontario – Thunder Bay , * Canada – New Brunswick – Dieppe , * Canada – Ontario – Waterloo , * Canada – British Columbia – Delta , * Canada – Ontario – Chatham , * Canada – Alberta – Red Deer , * Canada – British Columbia – White Rock , * Canada – Quebec – Dollard-des-Ormeaux , * Canada – Quebec – Saint-Lambert , * Canada – Quebec – Mont-Royal , * Canada – Quebec – L’Ancienne-Lorette , * Canada – Ontario – Markham
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