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- Do you want to be part of an internationally renowned Quebec company that has been in operation for over 60 years?
- Want to work close to home and avoid traffic?
- Are you looking for a company that offers a great working atmosphere and great colleagues?
- In addition, we offer several interesting advantages such as: 38.50-hour work week, group insurance, pension plan with employer contribution, bonus for recognizing years of service, social activities, reimbursement of training costs, reimbursement for sports activities and more.
Description
Reporting directly to the Customer Service and Internal Sales Supervisor, the person’s main mandate will be to take orders from the company’s customers (merchants and consumers) and answer questions related to our product line. She will also have to inform them of current promotions and new products in order to contribute to business development and contribute to customer satisfaction.
Main Responsibilities
- Respond to requests for information from customers (merchants and consumers) by telephone and email, regarding the use, maintenance of devices, prices, warranties, delivery dates, the website;
- Respond to emails and phone calls from customers to take their order, answer their questions, process complaints, collect comments and suggestions;
- Initiate phone calls to merchants in order to follow up, transmit information, promote promotions, validate their needs and/or maintain the business relationship;
- Maintain customer information in the Hubspot software;
- Enter relevant information in the CRM following communications with merchants and follow up with sales representatives;
- Provide information to the supervisor to document the technical support knowledge base;
- Build and maintain a good business relationship and trust with merchants to ensure that we always maintain a high level of satisfaction for our customer service;
- Collect comments and suggestions from customers and coordinate with the supervisor the implementation of corrective measures if necessary;
- Actively participate in meetings with the operations department;
- Provide support in the management of customer merchandise returns (as needed);
- Support the external sales team in their duties;
- Provide logistical support during the organization of special events, trade shows and perform post-event follow-ups;
- Accomplish any other task that would be requested and necessary to meet the objectives of customer service.
Requirements
- DEP in sales consulting, customer service and/or equivalent relevant experience
- French and English bilingualism (oral and written) to serve customers across Canada
- Experience ideally in a B2B context
- Experience with ‘MarketPlace’ platforms
- Knowledge of the MS Office suite
- Knowledge of AS400 software, Hubspot, (an asset)
Required Skills
- Client orientation and results
- Curiosity
- Professionalism
- Rigor and meticulousness
- Organized
- Ability to manage priorities effectively
- Strong team spirit
- Resourcefulness
Requirements
- DEP in sales consulting, customer service and/or equivalent relevant experience
- French and English bilingualism (oral and written) to serve customers across Canada
- Experience ideally in a B2B context
- Experience with ‘MarketPlace’ platforms
- Knowledge of the MS Office suite
- Knowledge of AS400 software, Hubspot, (an asset)
