Liberty Spring (Toronto) Inc. Looking for Customer Service Specialist at Etobicoke, ON Full Time

Description:

Liberty Spring is a world-leading precision spring manufacturer offering services to the automobile and recreational product industries. Our customers have counted on us for over 35 years for our flexibility, innovation and outstanding quality products.

Liberty Spring is a Canadian company with its headquarters in Montmagny, Quebec and counts on over 700 employees. In addition to our production site in Montmagny, we also operate 5 other production sites which are located in Toronto (Canada), Ciudad Juárez (Mexico), Querétaro (Mexico), Suzhou (China) and Giarmata (Romania). We also have representative offices located near Detroit (USA) and in Berlin (Germany).

Liberty Spring has a unique opportunity for an experienced Customer Service Specialist.

Responsibilities:

· Assist Account Manager during customer meetings on high level technical topics related to contract, price agreement, raw material delay etc. ;

· Assist Account Manager in market analysis development of actual and potential customers;

· Participate in new products strategic development and provide market solutions ;

· Prepare technical analysis related to price, orders, forecast, inventory (obsolescence) etc.;

· Keep the steel surcharge mechanism updated as agreed with the customer ;

· Prepare quotes for the customer, follow-up and calculate the price following established internal mechanism;

· Provide price to logistic department about small accounts orders ;

· Update and follow different price list ;

· Help different stakeholders with corporate logistic when urgent/special orders and/or shipping occurs ;

· Work with various planning and customer contact matters regarding date, quantity or price changes etc. ;

· Make a follow up of APQP (Advance Product Quality Planning) task in SoftSRL ;

· Make a follow up of invoice’s miscellaneous charge ;

· Manage credits and return material with the customer ;

· Analyze and enter forecast and S&OP (Sales and Operation Planning) in MRP (Material Requirement Planning) system ;

· Make a daily follow up of various KPI with the customer ;

· Prepare automated and programmed Excel file (V Search, Pivot Table, matrix, VBA) etc.

Required Knowledge & Skills:

· College Diploma in Trade Management or Management Accounting or combination of equivalent experiences ;

· Minimum of experience of 1 year in a similar domain ;

· Excel advanced knowledge ;

· Bilingualism (English and French).

Liberty Spring is an equal opportunity employer and will accommodate the needs of applicants with disabilities throughout all stages of the hiring process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday