Ottawa, Ontario
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at Lifemark Physiotherapy Orleans, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.
At Lifemark, we walk the talk of our company Core Values: “ We have fun”, We strive for simplicity”, We trust each other to do the right thing”, We go the extra kilometre” and “We belong here”.
Primary Responsibilities
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient’s medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications & Core Competencies:
High School Diploma, G.E.D. or equivalent
Excellent customer service skills and telephone etiquette
High degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years work experience in a private clinic setting
Excellent communication and interpersonal skills
Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
Flexible and adaptable to change
Why Lifemark?
Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
Supportive and collaborative administrative team
Competitive salary with benefits package for our employees
Positive and comforting work environment
Annual continuing education allowance with a variety of internal training opportunities
Pathways for management and corporate leadership
Nationally recognized brand with a strong digital presence
Diverse, stable, caseload with the flexibility to integrate pre-existing clients
National Partner of Special Olympics Canada
GoodLife Fitness discount
We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory.
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Apply today! Visit www.lifemark.ca/careers
You may apply on website too: https://isaute.ca/en/careers/call-center-agent Must live in Montreal region; Training done in-person. Must be fluent in French...
Apply For This JobSubsidiary: AZZ Specialty Welding (AZZ WSI LLC) is the worldwide leader in developing and delivering specialized installation and maintenance solutions...
Apply For This JobChief Services Officer The Municipal Finance Authority of British Columbia (MFA) was created in 1970 to contribute to the financial...
Apply For This JobOverview: Medaca is looking for an Administrative Assistant to join our team! The Administrative Assistant provides administrative support to a...
Apply For This JobCustomer Service Representative (remote all Canada) General Purpose Interact with customers to provide and process information in response to inquiries,...
Apply For This JobEducation: Secondary (high) school graduation certificate Experience: 1 to less than 7 months or equivalent experience Tasks Operate cash register...
Apply For This Job