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About Lillio (formerly HiMama) and Our Mission:
At Lillio, we believe that early childhood educators have the power to change children’s lives and ultimately, the world. We are a social purpose business and certified B Corporation that seeks to inspire the early childhood workforce by equipping them with the resources they need to deliver impactful experiences. We partner with the field to elevate the quality of early learning programs through innovative product design, high-quality content, meaningful opportunities for professional growth, and support for thoughtful engagement with families. If you are excited about being part of a scaling tech company focused on making a difference in a deeply important industry, Lillio is the place for you!
We’re on the hunt for enthusiastic individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment. At Lillio we celebrate wins, make positive changes in the world, and have fun with friends all at the same time, every day. As the Accounts Receivable & Payments Specialist you’ll play an integral role in leading the billing and receivables function while supporting our Finance team!
What You’ll be Doing:
- Overseeing the automated collections process and owning our internal collections dashboard, including following up on outstanding customer payments via phone and email, and deactivating accounts to prompt payment
- Managing billing support cases related to customer subscriptions, payments, payment plans & ad-hoc requests (amendments, payment plans, invoices, credits, & other billing system related issues/items) generated by our internal Customer Success teams
- Timely processing of refunds, updating complex billing profiles, updating customer information & troubleshooting billing issues
- Manage incoming customer calls and billing inquiries
- Churning and offboarding customers who have canceled subscriptions due to no payment
- Working with internal and external stakeholders to facilitate collection of payment on outstanding invoices
- Encouraging knowledge sharing and supporting team members with existing processes/practices along with any changes to align with best practices
- Managing and reconciling customer manual payments
- Ensuring the customer has an amazing Lillio experience overall!
What We’re Looking For:
- Proven experience managing billing systems (Zuora experience an asset)
- Proficiency with Salesforce an asset
- Post-secondary education (or equivalent work experience)
- 2 years of full-time experience
- Tech-savvy with the ability to navigate apps & software easily
- Strong interpersonal & verbal communication skills
- Active listening & problem solving skills
- Ability to build relationships and connect with people easily
- Exceptionally organized
- Ability to manage and deescalate difficult situations & conversations
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you!
Lillio Perks!
• Flexible working arrangements, with the option to work fully remotely & option to work from a co-working space in 2024
• Health benefits package includes medical, dental and vision
• Paid time off, including vacation, personal days, paid sick days, and paid volunteer days
• Opportunities for learning, mentorship and professional development
• Ongoing team-wide and company-wide virtual social activities and success celebrations, including in person gatherings 1-4 times a year
Accessibility
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the “Accommodations Question” box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required. If you have questions about Lillio’s accommodation process, connect with us at [email protected].
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillio’s core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
