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Job Summary:
JOB DESCRIPTION – EVENT PROGRAMMER
Location : Remote in Canada
Division : Ticketmaster Canada
Line Manager : Manager, Event Programming Operations
Contract Terms: Part-time, Casual
THE TEAM
The Event Programming Operations team drives and supports all elements of Event Programming for Canadian Ticketmaster clients as well as load-balancing support for global teams as needed. The team collaborates with Support and Technology teams as well as other leaders within Live Nation to ensure efficient and accurate programming of event builds, quality assurance and edits. The team drives special projects above and beyond the daily EP workflow that are proactive and innovative to improve the operational efficiency for Event Programming.
THE JOB
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients; inputting accurate data into Ticketmaster’s proprietary Host programming system, following procedural best practices and established standards, and verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro , TM1 and EMT.
Kindly note this position does not involve event planning.
WHAT YOU WILL BE DOING
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Meet and exceed Event Management service level agreements
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Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
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Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
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Establish and develop relationships with assigned clients
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On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
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From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
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1-2 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system.
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Must be computer literate with excellent data entry skills.
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Service oriented, with strong organizational and communication skills.
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Able to successfully handle multiple priorities.
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Certain degree of creativity, latitude, and problem solving is required.
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Overall awareness of the entertainment business is important
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Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays.
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Excellent written and oral communication skills, good organizational skills, and attention to detail.
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Box Office experience a plus!
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
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Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right.
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Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
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Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others.
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Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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The expected compensation for this position in British Columbia is:
$24.00 CAD per hour.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world’s largest live event and ticketing company means you’ll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
