LMC Healthcare Looking for Virtual Medical Office Administrator – Call Center at Toronto, Ontario, Canada Full Time

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 12 multi-disciplinary centers of excellence located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for a Virtual Medical Office Administrator – Call Centre who can work for us on a temporary full-time basis for 12 months via remote.

Responsibilities

• Adhere to LMC’s Administrative Policy Manual and Care Promise.
• Answering incoming calls on a multi-line phone switchboard to answer patient and other customer inquiries.
• Work in single or multiple skill sets or queues over different channels of customer contact.
• Scheduling and co-ordination of patient appointments across all service lines and providers.
• Answer patient inquiries relating to their care and communicate with our sites accordingly via our Electronic Medical Record (EMR) software.
• Follow up customer calls, where necessary.
• Responding to voicemails and customer emails.
• Recognize, document, and alert the management team of trends in customer calls.
• Management of all patient appointments appropriately and physicians’ schedules.
• Performing various other administrative functions and any other duties, as required.

Requirements

• Post-secondary education in a Certified Medical Office Administration Program or similar experience working in a medical office environment.
• Experience in a call center environment, an asset.
• Technologically savvy and an ability to navigate multiple computer software systems including call center software.
• Must have previous experience working with EMR software.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.

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