Loblaw Companies Limited Looking for Pharmacy Assistant, Full Time at St. John’s, NL Full Time

155 Torbay Rd, St. John’s, Newfoundland and Labrador, A1A 0K6

• Greet customer promptly and gather prescription information according to Standard Operating Procedures
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
• Set realistic customer expectations as to wait times and effectively communicate the time to the customer
• Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
• Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to • Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
• Draw customer attention to literature or information as required
• Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
• Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
• Managing customer inquiries both in person and over the phone
• Adhere to all confidentiality and privacy requirements

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders (e.g. medications, OTC’s, special orders) with the exception of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
• Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
• Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
• Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
• Generate reports as required

• Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
• Assist with opening/closing the lock and leave panels/gates
• Assist in removing and replacing patient education and health-related signage

• Assist in prescription preparation to company’s standards and professional services
• Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
• Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
• May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist
• Accept written prescription or refill requests from customers in person or via telephone
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems
• Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required
• Ensure prescriptions are prioritized correctly in accordance with workflow
• Gather pertinent communication pieces for inclusion with prescription

• May be required to perform inventory management, under the direction and supervision of the pharmacist
• Maintain proper storage of medications within the pharmacy according to 5S principles
• Ensure stock bottles are put away in accordance with established workflow
• Maintaining perpetual inventory system in Kroll and Health Watch Next Generation/Delta
• Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order
• Unpack and receive pharmacy totes inside pharmacy in a secure environment
• Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
• Put away received pharmacy inventory in appropriate location in accordance with established workflow
• Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
• Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided
• Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures
• Management of preferred generic product e.g. PGL or DSP
• Perform cycle counts in accordance with Standard Operating Procedures-

• Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
• Maintain professional image (dress code) and conduct at all times
• Promote marketing programs as appropriate and required
• Regularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board)
• Ensure proficiency with Pharmacy Systems
• Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws
• Comply with all established loss prevention policies and procedures
• Maintaining cleanliness of work space according to 5s principles

• High School Diploma
• Diploma from a Pharmacy Assistant credited course preferred
• Previous Pharmacy Experience preferred
• Retail Experience an Asset
• Exceptional customer service skills with a talent for building customer loyalty
• Effective communication skills
• MS Office
• Effective organizational skills, ability to multi task
• Problem Solving Skills
• Strong attention to detail

Full time

Regular